Extreme Networks ExtremeWorks Advanced Hardware Replacement - Extended Service - 1 Year - Service

The Extreme Networks ExtremeWorks Advanced Hardware Replacement - Extended Service - 1 Year is a premium service designed explicitly for organizations that rely on Extreme Networks products. This service provides exceptional technical support and advanced parts replacement, ensuring that your network infrastructure remains operational and efficient. With a focus on minimizing downtime and maximizing productivity, this service is a must-have for businesses that depend on reliable networking solutions.

• Comprehensive Technical Support: Gain 24x7 access to Extreme Networks Global Technical Assistance Center (GTAC), allowing you to report issues, ask product-related questions, and receive expert guidance at any time.
• Next Business Day Parts Replacement: Enjoy the reliability of Next Business Day advance parts replacement, ensuring that you receive the necessary components swiftly to minimize operational interruptions.
• Proactive Hardware Upgrades: Stay ahead with included update and upgrade support, guaranteeing that your hardware operates at peak performance with the latest enhancements.
• Cost-Effective Service Depot: Leverage a fast and reliable service depot that provides a cost-effective response, making it easier for you to manage your hardware needs without straining your budget.
• One-Year Service Duration: Benefit from a full year of service, ensuring continuous support and parts replacement, so your equipment remains efficient and effective throughout the service period.

Technical Details of the Product

• Service Type: Advanced Hardware Replacement
• Service Duration: 1 Year
• Technical Support: 24x7 access to GTAC
• Parts Replacement Response: Next Business Day
• Eligibility: Applicable for Covered Products as defined by Extreme Networks

How to Install

To take full advantage of the Extreme Networks ExtremeWorks Advanced Hardware Replacement service, follow these simple steps:

1. Purchase the service through an authorized Extreme Networks reseller or directly on the Extreme Networks website.
2. Upon receiving your service confirmation, register your hardware products with the provided reference number.
3. In the event of a hardware failure, contact the GTAC using the dedicated phone line or online support portal.
4. Document the issue, and the GTAC representative will guide you through the troubleshooting process.
5. Once a fault is confirmed, the replacement parts will be dispatched for Next Business Day delivery.

Frequently Asked Questions

• What products are covered under the ExtremeWorks Advanced Hardware Replacement service? The service covers specific hardware products defined by Extreme Networks. Please refer to the service agreement or consult with your reseller for a complete list of eligible products.
• How do I report a hardware failure? You can report a hardware failure by contacting the GTAC via telephone or through the online support portal. Ensure that you have your product details and service reference number handy for faster service.
• What happens if I encounter an issue outside of business hours? The GTAC is available 24x7, meaning you can report issues and receive support any time, day or night, including holidays.
• How long does it take to receive replacement parts? Replacement parts will be shipped and delivered to you by the next business day after your service request is confirmed and the issue is diagnosed.
• Is there an option to extend the service after the initial year? Yes, you can inquire about renewing or extending your service before it expires, ensuring continued support and parts replacement for your network hardware.