Extreme Networks ExtremeWorks Advanced Hardware Replacement - Extended Service - 1 Year - Service

The Extreme Networks ExtremeWorks Advanced Hardware Replacement - Extended Service is a crucial part of maintaining the integrity and performance of your network infrastructure. Designed for businesses that depend on Extreme Networks products, this service ensures that your hardware remains operational with minimal disruption. With 24/7 expert support and rapid parts replacement, you can safeguard your investment and ensure your systems are running efficiently, enhancing your overall productivity.

• Comprehensive Technical Support: Gain peace of mind with access to Extreme Networks' Global Technical Assistance Center (GTAC) 24 hours a day, 365 days a year. Whether you need to troubleshoot an issue, seek product-related guidance, or require assistance, expert help is always just a call or click away.
• Rapid Parts Replacement: This service features a guarantee for parts replacement, ensuring a swift response time based on the service level you select. This minimizes downtime, allowing your business operations to continue smoothly.
• Next Business Day Service: Experience the convenience of Next Business Day Advance Parts Replacement service, ensuring that critical hardware components arrive quickly. This timely delivery helps reduce potential productivity losses and enhances your system's reliability.
• 1-Year Service Duration: Enjoy a full year of service coverage, providing you with confidence and assurance in the performance of your hardware. This extended service commitment allows you to focus on your operational needs without worrying about system failures.
• Cost-Effective Solution: The Extreme Networks Advanced Hardware Replacement services offer a reliable and economical choice for businesses looking to enhance their IT infrastructure. Fast, reliable, and cost-effective responses ensure optimal system performance without exceeding your budget.

Technical Details of Product

• Service Level: Extended Support
• Service Duration: 1 Year
• Response Time: Next Business Day for parts replacement
• Access to GTAC: 24/7/365
• Coverage: Technical support, upgrade support, and advanced parts replacement for covered products

How to Install

Activating the Extreme Networks Advanced Hardware Replacement service is a straightforward process. Follow these simple steps:

• Purchase the service through an authorized Extreme Networks partner or directly from the Extreme Networks website.
• After your purchase, you will receive an activation confirmation email complete with instructions and service details.
• Keep your service agreement documentation accessible when contacting GTAC for support or parts replacement.
• In the event of hardware failure, contact GTAC with your serial number and service agreement details to initiate the replacement process.

Frequently Asked Questions

• What does the Extreme Networks Advanced Hardware Replacement service cover? This service provides technical support, upgrade assistance, and advanced replacement parts for covered products, ensuring minimal downtime and operational efficiency.
• How quickly can I expect parts replacement? With the Next Business Day service, you can expect replacement parts to arrive the next business day after the failure diagnosis.
• Can I contact GTAC outside of business hours? Yes, GTAC is available 24/7, 365 days a year, allowing you to get help whenever you need it.
• Is this service renewable after one year? Yes, you can renew the service before it expires to continue enjoying the benefits of Advanced Hardware Replacement.
• How do I report a hardware failure? To report a hardware failure, contact GTAC with your product's serial number and service agreement details. They will guide you through the diagnosis and replacement process.