Description
The Extreme Networks ExtremeWorks Advanced Hardware Replacement - Extended Service - 1 Year is an essential solution for businesses that prioritize the reliability and performance of their network equipment. This service ensures that your hardware remains operational and supported at all times, providing you with the confidence needed to focus on your core business objectives. With 24/7 support and swift parts replacement, you can minimize downtime and maintain productivity seamlessly.
- 24/7 Global Technical Assistance: Access Extreme Networks Global Technical Assistance Center (GTAC) any time of the day, any day of the year. Technical support is just a call or click away, ready to assist you with product-related inquiries and hardware issues.
- Next Business Day Service: With the Next Business Day Advance Parts Replacement service, any reported failures will be addressed quickly. Enjoy peace of mind knowing that your replacement part will arrive promptly to minimize operational disruptions and ensure you stay productive.
- Comprehensive Hardware Support: Not only does the Advanced Hardware Replacement service provide replacement parts, but it also includes technical assistance and upgrade support. This ensures your equipment remains in peak operational condition throughout the service duration.
- Service Depot Location: Benefit from designated service depot locations that simplify the process of obtaining replacements. This feature enhances usability and efficiency, allowing you to quickly return to business operations following a hardware failure.
- One Year of Coverage: Enjoy the security of a full year of service coverage. With reliable support from Extreme Networks, you can concentrate on your business goals without the constant worry of potential hardware failures impacting your operations.
Technical Details of Product
- Service Type: Advanced Hardware Replacement
- Service Duration: 1 Year
- Response Time: Next Business Day for parts replacement
- Support Access: 24/7 via telephone and web
- Coverage: Applicable for specific Covered Products
How to Install
To take full advantage of the Extreme Networks ExtremeWorks Advanced Hardware Replacement service, follow these simple steps:
- Purchase the service alongside your hardware to ensure coverage.
- In the event of a hardware malfunction, contact the Extreme Networks GTAC via the provided telephone number or online portal.
- Provide details of the issue and your service level for prompt assistance.
- Upon diagnosis, follow the instructions provided by the GTAC representative for replacement parts.
- Receive your Next Business Day replacement part and follow the installation instructions included in the package.
- Enjoy uninterrupted service with your newly replaced hardware.
Frequently Asked Questions
- What is included in the Advanced Hardware Replacement service? The service includes technical support, upgrade support, and next business day parts replacement for specified covered products.
- How do I report a hardware failure? You can report any hardware issues by contacting Extreme Networks GTAC 24/7 via telephone or their online portal.
- What is the expected response time for parts replacement? The service guarantees a Next Business Day response for advance parts replacement.
- Is there a limit to the number of replacements I can request? Replacements are covered as per the terms defined for your purchased service level and specific covered products.
- Can I extend my service beyond one year? Yes, you can renew your service before the end of the coverage period to ensure continued support.
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