Extreme Networks ExtremeWorks Advanced Hardware Replacement - Extended Service - 1 Year - Service

The Extreme Networks ExtremeWorks Advanced Hardware Replacement - Extended Service is a crucial service designed for businesses that rely on Extreme Networks hardware to maintain their operations effectively. This service guarantees rapid response times and seamless hardware replacement, ensuring minimal downtime and maximum productivity for your organization. With unparalleled customer support, you can concentrate on your core business objectives while ensuring your network systems remain operational.

• Comprehensive Technical Support: Enjoy 24/7 access to the Extreme Networks Global Technical Assistance Center (GTAC), providing you with the ability to report issues, inquire about products, and receive expert assistance anytime throughout the year.
• Rapid Parts Replacement: In case of hardware failure, the service guarantees Next Business Day parts replacement, allowing you to quickly obtain the essential components needed to minimize system downtime and maintain business continuity.
• Reliable Service Duration: This service provides one year of coverage for your equipment, offering peace of mind as you carry on with your operations without worrying about unexpected hardware issues.
• Cost-Effective Solutions: The ExtremeWorks Advanced Hardware Replacement service offers a budget-friendly alternative, providing consistent support and parts replacement without the necessity of large investments in spare hardware.
• Enhanced Productivity: Timely delivery of replacement parts fosters operational efficiency, enabling your business to uphold its competitive advantage within the industry.

Technical Details of the Product

• Service Type: Advanced Hardware Replacement
• Service Duration: 1 Year
• Response Time: Next Business Day for parts replacement
• Technical Support: 24/7 access to Global Technical Assistance Center (GTAC)
• Eligibility: Coverage for specific Extreme Networks products

How to Install

To utilize the ExtremeWorks Advanced Hardware Replacement service, follow these simple steps:

1. Purchase the service based on your organization’s requirements.
2. Register your Extreme Networks products with the service for eligibility.
3. In the event of hardware failure, contact GTAC via phone or web portal, providing the necessary product details.
4. Upon diagnosis of the issue, await the Next Business Day delivery of replacement parts.
5. Install the new hardware following the installation guidelines provided by Extreme Networks.

Frequently Asked Questions

What is included in the ExtremeWorks Advanced Hardware Replacement service?

The service includes technical support, hardware replacement with Next Business Day delivery, and access to the Global Technical Assistance Center (GTAC) for any inquiries or issues related to your Extreme Networks products.

How do I report a hardware failure?

You can report a hardware failure by contacting the GTAC through their dedicated phone line or web portal available 24/7. Ensure you have your product information ready for a quicker diagnosis.

What happens if I experience issues outside of regular business hours?

Your access to GTAC support is available 24 hours a day, 365 days a year, allowing you to report issues at any time, and assistance will be provided promptly.

Is there a limit to the number of replacements covered under this service?

The service covers the replacement of parts based on the diagnosed failure of covered products. There are no limits as long as the failures are within the terms and conditions defined in the service agreement.

Can I upgrade my service during the one-year period?

Yes, you can upgrade your service. Contact your Extreme Networks representative for more information on available service upgrades and associated costs.