Extreme Networks Extremeworks Advanced Hardware Replacement Extended Service 1 Year Nbd Ahr 10404

Experience uninterrupted network performance with the Extreme Networks ExtremeWorks Advanced Hardware Replacement Extended Service. This 1-year, next-business-day (NBD) service is engineered to safeguard your Extreme Networks infrastructure with rapid, expert support and dependable hardware replacements. Designed for both small businesses and enterprise deployments, it helps you minimize downtime, protect your investment, and keep critical operations running smoothly. With access to a global support network and a dedicated service depot, you can rest assured that help is just a call or click away, whenever you need it.

• 24/7 Global Technical Support from GTAC: Round-the-clock access to the Global Technical Assistance Center ensures expert assistance is available whenever you encounter an issue, helping you diagnose, troubleshoot, and resolve problems faster to keep your network online.
• Next Business Day Parts Replacement (NBD): When hardware fails, receive replacement parts by the next business day, minimizing downtime and enabling your IT team to restore service quickly without costly interruptions.
• Comprehensive Coverage for Hardware and Software: The service protects all covered Extreme Networks hardware and Operational Software, delivering end-to-end reliability across your network stack.
• One-Year of Continuous Protection: A full year of ongoing service safeguards your investment, providing predictable budgeting and enhanced uptime for mission-critical environments.
• Convenient Service Depot and Rapid Response: The practical, efficient service depot structure ensures fast access to parts and streamlined logistics to accelerate repair and return-to-service times.

Technical Details of Extreme Networks ExtremeWorks Advanced Hardware Replacement

Type: Extended Service Plan

Duration: 1 Year

Service Level: Next Business Day Parts Replacement

Access: 24/7 GTAC support via phone and web

Coverage: All covered Extreme Networks hardware and Operational Software

How to Install ExtremeWorks Advanced Hardware Replacement

• Purchase the service plan: Acquire the ExtremeWorks Advanced Hardware Replacement through an authorized Extreme Networks partner or directly from the Extreme Networks website. Ensure your product and service plan are tied together in the purchase so coverage is activated automatically.
• Register your product and service plan: Complete the registration process to activate your warranty and support options, linking your hardware, serial numbers, and service subscription for seamless future support.
• Report hardware failure: In the event of a hardware fault, contact GTAC through the available channels to report the issue and trigger the advance parts replacement workflow.
• Coordinate with the support team: The GTAC team will verify your coverage, determine part availability, and schedule the replacement based on your service level and location, aligning logistics to minimize downtime.
• Install and test the replacement: When the replacement part arrives, follow the provided installation instructions to swap the faulty unit. Power up, configure as needed, and test to confirm proper operation. If any issues arise, contact GTAC for further guidance.

Frequently Asked Questions

What is included in the ExtremeWorks Advanced Hardware Replacement service?
This service includes 24/7 technical support, next business day parts replacement, and access to the Global Technical Assistance Center for ongoing assistance with your Extreme Networks hardware.

How quickly can I expect a replacement part?
Parts are delivered via Next Business Day replacement, designed to minimize downtime and keep critical services online with predictable repair timelines.

Which devices and software are covered?
Coverage applies to all supported Extreme Networks hardware and Operational Software currently covered under the ExtremeWorks plan, ensuring end-to-end protection across your environment.

How do I access GTAC support?
Support is available 24/7 via phone and web channels, providing immediate access to technical experts regardless of time or location.