Description
The Extreme Networks ExtremeWorks Advanced Hardware Replacement - Extended Service - 1 Year - Service is your ultimate solution for maintaining a robust and efficient network infrastructure. Designed to provide exceptional support and reliability, this service ensures that your business's operational technology remains uninterrupted. Whether you are a small business or a large enterprise, the ExtremeWorks service safeguards your investment while delivering significant value to your network operations. With a commitment to rapid response and customer satisfaction, you can rest assured that help is just a call away.
- Comprehensive Technical Support: Enjoy round-the-clock technical support from the Global Technical Assistance Center (GTAC), ensuring that expert help is always available when you need it the most.
- Next Business Day Parts Replacement: Minimize downtime with our Next Business Day advance parts replacement service, enabling you to keep your operations running smoothly without costly interruptions.
- Enhanced Reliability: The ExtremeWorks service is specifically designed to protect your investment by providing dependable hardware replacement, ensuring that your systems operate at maximum efficiency.
- Convenient Service Depot: Our service depot guarantees a fast and reliable response, making it easy to get the parts you need without unnecessary delays.
- One-Year Coverage: With a full year of service, you can enjoy uninterrupted support and protection, making it an essential component for any serious network operation.
Technical Details of Product
The Extreme Networks ExtremeWorks Advanced Hardware Replacement service includes:
- Type: Extended Service Plan
- Duration: 1 Year
- Service Level: Next Business Day Parts Replacement
- Access: 24/7 GTAC support via phone and web
- Coverage: All covered Extreme Networks hardware and Operational Software
How to Install
To take advantage of the Extreme Networks ExtremeWorks Advanced Hardware Replacement service, follow these simple steps:
- Purchase the service plan through an authorized Extreme Networks partner or directly from the Extreme Networks website.
- Register your product and service plan to activate your warranty and support options.
- In case of a hardware failure, contact the GTAC via the provided support channels to report the issue.
- Coordinate with the support team to schedule the advance parts replacement based on your service level.
- Once the replacement part arrives, follow the installation instructions provided to replace the faulty unit.
- Test the new hardware to ensure it is functioning correctly and contact support if any further assistance is needed.
Frequently Asked Questions
- What is included in the ExtremeWorks Advanced Hardware Replacement service? This service includes 24/7 technical support, next business day parts replacement, and access to the Global Technical Assistance Center for ongoing assistance with your Extreme Networks hardware.
- How quickly can I expect a replacement part? If a part is deemed necessary for replacement, you will receive the replacement part the next business day, minimizing any potential downtime for your network.
- Is there a limit to the number of replacements I can request? The service is designed to cover hardware failures; however, specifics may depend on the terms outlined in your service agreement. It is best to refer to your contract or contact GTAC for detailed information.
- Can I use this service for all Extreme Networks products? This service covers specific covered products as defined in the service agreement. Ensure that your product is eligible for this service by checking with your Extreme Networks representative.
- How do I contact the Global Technical Assistance Center? You can contact the GTAC via phone or web portal, with support available 24 hours a day, 365 days a year to assist with any product-related inquiries or technical issues.
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