Description
The Extreme Networks ExtremeWorks Advanced Hardware Replacement service is designed to provide businesses with exceptional support, ensuring operational efficiency and network longevity. This comprehensive service is tailored for organizations that rely on Extreme Networks products, offering peace of mind and rapid responses in case of hardware issues. Below, discover the unique features and benefits associated with this advanced hardware replacement service.
- Comprehensive Technical Support: Gain access to Extreme Networks Global Technical Assistance Center (GTAC) available 24/7. This means you can report issues, ask questions, and receive assistance at any time, ensuring uninterrupted operational capabilities.
- Next Business Day Parts Replacement: Minimize downtime with our Next Business Day Advance Parts Replacement service. Replacement parts are guaranteed to arrive promptly after a reported failure, reducing operational disruptions and enhancing productivity.
- Enhanced Reliability: Protect your investment with our advanced parts replacement service. It is specifically designed to increase the reliability of your network infrastructure and mitigate risks related to hardware failures, ensuring a resilient network.
- Service Depot Locations: Enjoy the benefits of strategically located service depots. This setup ensures faster service and maximum productivity by significantly reducing the time it takes to receive replacements and support.
- One-Year Duration: Our service covers a full year of technical expertise and support. This duration provides consistent results, allowing you to maintain smooth operational activities with peace of mind during the entire period.
Technical Details of the Product
- Service Type: Advanced Hardware Replacement
- Duration: 1 Year
- Response Time: Next Business Day for parts replacement
- Support Access: 24/7 availability to Global Technical Assistance Center
- Eligible Products: Covered Products as defined by Extreme Networks
How to Install
To initiate the service and ensure a seamless hardware replacement process, follow these steps:
- Identify the specific hardware that requires replacement and confirm it falls under the covered products as per your service agreement.
- Contact the Extreme Networks Global Technical Assistance Center (GTAC) via phone or web chat whenever you encounter a problem or require assistance.
- Upon diagnosis of the reported issue, you will receive guidance on the next steps, including the expected arrival time of the replacement part.
- Once the replacement part arrives, follow the included instructions for installation, or reach out to GTAC for additional support if necessary.
- After installation, ensure to test the new hardware to confirm that it is functioning properly and that the issue has been resolved.
Frequently Asked Questions
- What is included in the ExtremeWorks Advanced Hardware Replacement service? The service includes technical support, next business day parts replacement, and access to the Global Technical Assistance Center 24/7.
- How quickly can I expect replacement parts to arrive? If you have selected the Next Business Day service, parts will typically arrive the next business day after your report of failure has been diagnosed.
- What happens if my hardware fails? Upon diagnosis of the failure, you can contact GTAC for immediate assistance, and they will guide you through the replacement process.
- How long does the service last? The service duration is one year from the purchase date, ensuring you have comprehensive support for that period.
- Can I upgrade my service level at any time? Yes, you may inquire about upgrading your service level by contacting your Extreme Networks representative for options.
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