Description
The Extreme Networks ExtremeWorks Advanced Hardware Replacement is an essential service for businesses looking to maintain their hardware's operational efficiency and reliability. Designed for organizations that prioritize uptime, this service offers fast parts replacement and 24/7 access to expert assistance. With this service, you can ensure that your hardware issues are resolved quickly, minimizing disruptions to your operations and enhancing productivity.
- Swift Parts Replacement: Experience robust efficiency with the Next Business Day - Advance Parts Replacement service. This feature ensures that replacement parts arrive promptly, minimizing downtime and keeping your operations running smoothly.
- 24/7 Global Technical Assistance: Gain peace of mind with 24-hour access to the Extreme Networks Global Technical Assistance Center (GTAC). Whether you need to report a problem or have product-related questions, expert support is available every day of the year.
- Comprehensive Support: The Advanced Hardware Replacement service not only provides parts replacement but also includes technical support and upgrade services, ensuring that your products are always up-to-date and running at peak performance.
- Dependable Efficiency: The service depot offers fast and reliable responses, ensuring that you can quickly get back to business without the stress of hardware failures impacting your operations.
- One-Year Service Coverage: With a full year of service, your organization can benefit from ongoing support and parts replacement, providing a safety net against unforeseen hardware issues.
Technical Details of the Product
- Service duration: 1 Year
- Service type: Advanced Hardware Replacement
- Response time: Next Business Day for part replacement
- Access: 24/7 support from Global Technical Assistance Center
- Availability: Covered Products as defined by Extreme Networks
How to Install
To install and utilize the Extreme Networks ExtremeWorks Advanced Hardware Replacement service:
- Purchase the service as part of your Extreme Networks hardware acquisition.
- Upon diagnosis of a hardware issue, contact the GTAC via the phone or their web portal.
- Provide details of the hardware problem and your service contract information.
- Follow the instructions provided by the GTAC for further troubleshooting or to initiate parts replacement.
- Receive your replacement parts the next business day and install them following the provided guidelines.
Frequently Asked Questions
- What types of products are covered under this service? The service covers specific "Covered Products" as defined by Extreme Networks. Please refer to your purchase agreement for details.
- How quickly can I expect a replacement part? With the Next Business Day response time, you can expect your replacement part to arrive within one business day after diagnosis of the issue.
- Is technical support available after hours? Yes, the GTAC is available 24/7, providing continuous support throughout the year.
- Can I upgrade my service during the coverage period? Yes, service upgrades can usually be arranged; please contact your Extreme Networks representative to discuss options.
- What if I need assistance with installation? The GTAC can provide guidance on the installation of replacement parts and help troubleshoot any issues you may encounter.
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