Extreme Networks ExtremeWorks Advanced Hardware Replacement - Extended Service - 1 Year - Service Nbd Ahr H30769

Extreme NetworksSKU: 7167803

Price:
Sale price$2,007.27

Description

The ExtremeWorks Advanced Hardware Replacement Extended Service offers robust, proactive protection for your Extreme Networks infrastructure. With a full year of coverage, this service delivers fast hardware replacements (Next Business Day), expert technical support, and ongoing access to updates and upgrades for your covered products. Designed for mission-critical networks, it helps minimize downtime, speed restoration after failures, and simplify IT budgeting through predictable pricing. The combination of NBD delivery, Advanced Hardware Replacement (AHR), and comprehensive support makes it a trusted choice for organizations that require continuity, performance, and peace of mind from their network investments.

  • Unmatched uptime with 1-year coverage: This extended service keeps your Extreme Networks devices protected for a full year, reducing the risk of extended outages and enabling your IT team to maintain service levels even during hardware failures.
  • Next Business Day (NBD) hardware replacement: When a reported hardware fault is diagnosed, replacement parts or systems are prioritized for quick delivery, helping your network return to full operation with minimal disruption.
  • Comprehensive support, updates, and upgrades: In addition to parts replacement, the offer includes technical support and access to software updates and upgrades that are aligned with the terms of your purchase level.
  • Advanced hardware replacement (AHR) for rapid restoration: The AHR component accelerates fault resolution by providing advanced replacements, reducing downtime and speeding recovery time for critical network components.
  • Simple budgeting and scalable coverage: A straightforward annual service model makes forecasting easy, while the coverage is designed to scale with growing networks and evolving infrastructure needs.

Technical Details of Extreme Networks ExtremeWorks Advanced Hardware Replacement - Extended Service - 1 Year - Service Nbd Ahr H30769

  • Product/SKU: H30769
  • Service type: Extreme Networks ExtremeWorks Advanced Hardware Replacement – Extended Service
  • Duration: 1 year of coverage from activation
  • Service level: Next Business Day (NBD) with Advanced Hardware Replacement (AHR)
  • Coverage: Technical support, update and/or upgrade support, and advanced parts replacement for Covered Products as defined under the offering
  • Delivery/fulfillment: Replacement parts or units delivered within the service-level terms to minimize downtime (subject to terms of purchase and availability)
  • Eligibility and scope: Coverage applies to the Covered Products defined by the offering and purchased levels; terms and conditions apply per contract

How to install ExtremeWorks Advanced Hardware Replacement

  • Verify eligibility and purchase: Confirm that your organization has activated the ExtremeWorks Advanced Hardware Replacement Extended Service for the specific devices and SKU H30769. Review contract terms and activation dates to ensure coverage is in effect.
  • Initiate a diagnosis when a failure is reported: Contact Extreme Networks Support or your authorized partner via the designated support portal. Provide device identifiers, model numbers, and a concise description of the fault to expedite assessment.
  • Coordinate replacement SLAs and logistics: Upon diagnosis, the service team will coordinate Next Business Day replacement options in line with the AHR terms. Confirm delivery address, access restrictions, and any on-site requirements for installation, if applicable.
  • Perform the hardware replacement or swap: Your IT team, or an authorized technician, should replace the faulty component or host unit according to Extreme Networks’ guidelines. Maintain clear documentation of serial numbers, part numbers, and replacement dates.
  • Verify operation and close the ticket: After installation, verify that the device powers on and reconnects to the network, then run basic health checks and confirm restoration of services. Close the service ticket in the support system and update asset records.

Frequently asked questions

  • What does the ExtremeWorks Advanced Hardware Replacement Extended Service include? It provides technical support, update and/or upgrade support, and advanced parts replacement for Covered Products as defined under the service offering, with a 1-year duration and Next Business Day fulfillment.
  • How long is the coverage period? The coverage lasts for 1 year from activation, subject to the terms of purchase and service agreement.
  • What does NBD mean in this context? NBD stands for Next Business Day, indicating expedited replacement delivery or shipment to minimize downtime after a failure is diagnosed.
  • Are software updates and upgrades included? Yes, updates and upgrades are included as part of the service level associated with the purchase, enabling you to stay current with supported features and security enhancements.
  • How do I activate and manage this service? Activation and ongoing management are handled through Extreme Networks or an authorized partner. Your account manager or support portal will guide you through enrollment, terms, and renewal options.

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