Description
Protect your critical network hardware with Extreme Networks ExtremeWorks Advanced Hardware Replacement — Extended Service. Designed for enterprise-grade reliability, this 1-year service plan delivers fast, dependable support that minimizes downtime and keeps your network performing at peak levels. With next-business-day (NBD) hardware replacement, proactive diagnostics, access to software updates and upgrades, and a dedicated support channel, you can focus on running your business while Extreme Networks handles the hardware care. This Extended Service is tailored to the needs of mission-critical environments where uptime matters, ensuring you have the right parts, the right expertise, and the right response times when you need them most.
- Rapid hardware replacement to minimize downtime: When a covered product experiences a failure, an Extreme Networks technician or courier delivers a replacement part or unit by the next business day (NBD). This minimizes disruption to your operations and keeps your network services online with minimal impact to users.
- Comprehensive support, updates, and upgrades: The Advanced Hardware Replacement service includes technical support, as well as access to firmware and software updates and upgrades for covered devices. Stay current with the latest features, security patches, and performance improvements without extra licensing or separate agreements.
- 1-year Extended Service with clear coverage: This offering spans a full 12-month term from activation, delivering predictable, renewably priced protection for your Extreme Networks hardware. It is designed to align with enterprise lifecycle planning, ensuring you have continuity of care through product refresh cycles and network upgrades.
- Advanced parts replacement and proactive diagnostics: The service emphasizes not only rapid replacement, but proactive health checks and diagnostics to identify potential failures before they impact operations. You benefit from smarter parts management and reduced mean time to repair (MTTR) for critical devices.
- Streamlined renewal and dedicated support: A single, clearly defined service agreement makes it easy to renew and scale your coverage. You’ll have a dedicated point of contact and streamlined processes for RMA authorization, shipment coordination, and documentation, simplifying life for IT staff and network engineers.
Technical Details of ExtremeWorks Advanced Hardware Replacement - Extended Service
- Duration: 12 months of coverage from the date of activation for the specified Extreme Networks equipment.
- Service level: Next Business Day (NBD) hardware replacement following diagnostic confirmation of a failure on a covered product, subject to regional availability and policy terms.
- What’s included: Advanced hardware replacement, technical support, and access to software updates and upgrades for Covered Products as defined in the service agreement.
- Eligibility and coverage scope: Applies to the Covered Products defined under the Extreme Networks service terms, identified by SKU/H31343 or corresponding UPC/RMA records in the customer contract.
- Support channels: Primary support through Extreme Networks’ authorized channels, including technical engineering assistance, diagnostics, and guidance for deployment, upgrade, and validation tasks.
- Delivery and replacement process: Replacements are coordinated to arrive within the NBD window after failure assessment and RMA approval. The service includes return instructions for the failed unit in accordance with company policy.
- Software updates and upgrades: Coverage includes access to recommended firmware updates and feature upgrades for eligible devices, helping maintain security, compatibility, and performance across network infrastructure.
How to Install ExtremeWorks Advanced Hardware Replacement
ExtremeWorks Advanced Hardware Replacement is a service that supplements your network hardware with rapid replacement, diagnostics, and ongoing updates. It does not require a traditional on-site installation like a software package, but there are important steps to activate and utilize the coverage effectively:
- Confirm eligibility and activate: Verify that your device is covered under the H31343 SKU or the specified Covered Products in your contract. Activate the Extended Service in your Extreme Networks account or through your authorized sales channel to initiate coverage and set up your service profile.
- Open a service request when a failure occurs: If a fault is detected, contact Extreme Networks support with basic diagnostics, serial numbers, model information, and a description of the issue. A diagnostic workflow will be initiated to determine eligibility for NBD replacement.
- Authorize and coordinate replacement: Upon diagnostic confirmation, Extreme Networks will authorize a replacement and coordinate the shipment of an advanced hardware unit or parts to your site or data center according to regional logistics. Follow the shipping and handling instructions provided by the support agent.
- Receive and install the replacement: When the replacement arrives, power down the affected device according to your site procedures, install the new unit or component, and connect cables as specified in the device’s service documentation. If required, apply the latest firmware or software updates provided by Extreme Networks.
- Validate operation and close the ticket: After installation, perform basic functional checks and validate that the device regains operation within the expected performance parameters. Confirm with the support team to close the service ticket and update asset records for ongoing maintenance.
Frequently asked questions
- What does ExtremeWorks Advanced Hardware Replacement include? This Extended Service provides 1-year coverage for advanced hardware replacement, technical support, and access to firmware/software updates and upgrades for covered Extreme Networks devices, designed to minimize downtime and keep networks current.
- What does NBD mean in this service? NBD stands for Next Business Day. After a failure is diagnosed and approved for replacement, Extreme Networks commits to delivering a replacement hardware unit or parts by the next business day, subject to regional logistics capabilities.
- How do I initiate a service request? During an outage or suspected hardware failure, contact Extreme Networks support through your customer portal or designated support channels, provide device details (model, serial number, SKU/H31343), and share diagnostics. A support engineer will guide you through the process and authorize a replacement if eligible.
- Are software updates included with this service? Yes. The service includes access to firmware updates and compatible software upgrades for the covered devices, helping ensure compatibility with current security standards and network features.
- What products are considered Covered Products? Covered Products are defined in your service agreement with Extreme Networks and typically include specific Extreme Networks devices and modules listed in the SKU/UPC terms for H31343. Coverage may be region-specific and subject to contract terms and device eligibility.
- What happens to the failed equipment? In most cases, customers receive a replacement via NBD and are provided with return instructions for the failed unit. Returned items may be refurbished, recycled, or disposed of according to Extreme Networks policies and applicable regulations.
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