Description
The Extreme Networks ExtremeWorks Advanced Hardware Replacement - Extended Service - 1 Year is a premium support solution tailored for businesses that rely on uninterrupted network performance. This service is specifically designed to ensure your hardware remains operational with minimal risk of downtime. With a focus on efficiency and reliability, this service is the ideal choice for organizations that demand the best from their network infrastructure.
- Comprehensive Support: Gain 24/7 access to the Extreme Networks Global Technical Assistance Center (GTAC), providing immediate help for any technical issues or product inquiries you may encounter.
- Quick Parts Replacement: Utilize the Next Business Day - Advance Parts Replacement service, which ensures that critical components are delivered promptly to minimize operational disruptions.
- Peace of Mind: Safeguard your investment with an extended service plan that guarantees fast and reliable parts replacement, enhancing the efficiency of your network infrastructure.
- Maximized Productivity: The service is designed to maintain maximum productivity by delivering dependable parts service characteristics that boost reliability and performance.
- One-Year Coverage: Enjoy extended support and maintenance with a coverage period of one year, ensuring your network hardware remains operational and efficient throughout the duration.
Technical Details of Product
- Service Type: Advanced Hardware Replacement
- Service Duration: 1 Year
- Response Time: Next Business Day for parts replacement
- Support Access: 24/7 via telephone and web
- Target Products: Covered Products as defined by Extreme Networks
How to Install
To utilize the Extreme Networks ExtremeWorks Advanced Hardware Replacement service, follow these steps:
- Purchase the Service: Make sure to purchase the service specifically for your hardware model from Extreme Networks.
- Registration: Register your products and the service through the Extreme Networks portal to activate your coverage.
- Report Issues: In the event of hardware failure, contact the GTAC by phone or through the web portal to report the problem.
- Replacement Arrangements: After diagnosing the issue, the GTAC will arrange for Next Business Day delivery of the necessary replacement parts.
- Installation: Follow the installation instructions provided for the new parts, or consult a technician for complex setups.
Frequently Asked Questions
- What is covered under the ExtremeWorks Advanced Hardware Replacement service? The service covers advanced parts replacement for hardware failures as defined by Extreme Networks, including technical support and assistance through GTAC.
- How do I access support? Customers can access support 24/7 via telephone or through the web portal provided by Extreme Networks.
- What is the response time for parts replacement? The service guarantees Next Business Day parts replacement, ensuring minimal downtime for your operations.
- Is this service transferable? The service is generally tied to the specific hardware and may not be transferable. Please consult with Extreme Networks for specific terms.
- Can I upgrade my service level after purchase? Yes, contact Extreme Networks customer service to discuss available upgrade options for your current service level.
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