Description
The Extreme Networks ExtremeWorks Advanced Hardware Replacement - Extended Service is designed to provide businesses with the utmost reliability and support for their network infrastructure. This 1-year service package is perfect for organizations that rely on Extreme Networks hardware, ensuring that your equipment operates seamlessly while enhancing overall productivity. With 24/7 access to expert technical assistance and a promise of rapid parts replacement, you can concentrate on your core business activities, confident that your network is protected against unexpected downtimes.
- Comprehensive Technical Support: Enjoy uninterrupted access to the Extreme Networks Global Technical Assistance Center (GTAC) 24 hours a day, 365 days a year. This ensures that any issues can be resolved promptly, allowing your business to run smoothly without interruptions.
- Next Business Day Replacement: Benefit from next business day advance parts replacement, which significantly minimizes downtime. This means your operations can continue efficiently without long waits for part delivery.
- Rapid Response Time: The service guarantees that replacement parts will arrive as specified in the service level purchased, ensuring timely management of any hardware failures that may occur.
- Investment Protection: This service not only protects your investment in Extreme Networks hardware but also adds substantial value to it. By enhancing the reliability and operational lifespan of your equipment, you can secure the functionality of your network for the long term.
- Cost-Effective Solution: The service depot provides reliable and cost-effective response options, allowing businesses to manage hardware mishaps without facing excessive costs or financial strain.
Technical Details of Product
The Extreme Networks ExtremeWorks Advanced Hardware Replacement - Extended Service provides the following specifications:
- Service Duration: 1 Year
- Service Coverage: All covered products as defined in the service agreement
- Response Time: Next Business Day for replacement parts
- Support Availability: 24/7 access to GTAC
- Service Type: Advanced Hardware Replacement
How to Install
To make the most of your Extreme Networks ExtremeWorks Advanced Hardware Replacement - Extended Service, follow these steps:
- Purchase the service package through an authorized Extreme Networks distributor.
- Upon receipt of your service confirmation, keep it handy to facilitate access to the GTAC.
- In the event of hardware failure, contact GTAC via telephone or the web portal, providing them with your service details.
- Follow the instructions provided by GTAC for troubleshooting and diagnostics.
- Once a failure is confirmed, the GTAC will initiate the Next Business Day parts replacement process.
- Upon receiving your replacement part, follow the included installation instructions to install the new hardware.
Frequently Asked Questions
Q: What does the 1-year service cover?
A: The 1-year service covers advanced hardware replacement for all covered products defined in your service agreement.
Q: How do I contact the GTAC for support?
A: You can contact the Global Technical Assistance Center (GTAC) through the telephone number or web portal provided in your service confirmation.
Q: What can I expect in terms of response time for parts replacement?
A: You can expect next business day delivery of replacement parts, minimizing disruption to your operations.
Q: Is there any additional cost for replacement parts?
A: Replacement parts are covered under the service agreement, barring any damage not included in the terms and conditions.
Q: Can I extend my service beyond one year?
A: Yes, you can renew or extend your service package by contacting your Extreme Networks distributor before the expiration of your current service agreement.
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