Description
Ensure your network infrastructure operates at peak performance with the Extreme Networks ExtremeWorks Advanced Hardware Replacement - Extended Service. This essential service offering is designed for organizations that require dependable technical support and swift replacement parts for their Extreme Networks hardware. With a commitment to minimizing downtime, this service provides comprehensive solutions tailored to meet the unique needs of your business.
Key Features of Extreme Networks ExtremeWorks Advanced Hardware Replacement
- 24/7 Global Technical Assistance: Gain peace of mind with round-the-clock access to the Extreme Networks Global Technical Assistance Center (GTAC), ensuring that expert support is always just a phone call or click away.
- Next Business Day Parts Replacement: Experience minimal disruption to your operations with our Next Business Day service, guaranteeing that replacement parts arrive swiftly to keep your systems running smoothly.
- Comprehensive Technical Support: Our service not only includes parts replacement but also offers extensive technical support for troubleshooting, upgrades, and updates, helping you resolve issues quickly and efficiently.
- One-Year Service Duration: Enjoy a full year of reliable service designed to enhance your productivity and ensure that your network infrastructure remains up-to-date and functional.
- Cost-Effective Solutions: The ExtremeWorks service provides a cost-effective approach to maintaining your hardware, allowing you to focus on your core business while we handle the technical details.
Technical Details of Extreme Networks ExtremeWorks Advanced Hardware Replacement
- Service Type: Advanced Hardware Replacement
- Service Duration: 1 Year
- Response Time: Next Business Day for parts replacement
- Support Availability: 24x7 access to GTAC
- Coverage: Defined for specific Covered Products
How to Install Extreme Networks ExtremeWorks Advanced Hardware Replacement
To benefit from the Extreme Networks ExtremeWorks Advanced Hardware Replacement service, simply follow these steps:
- Purchase the service as an add-on to your existing Extreme Networks hardware.
- Upon activation, ensure that your contact details are registered with the GTAC for seamless support access.
- In the event of hardware failure, contact GTAC through your preferred method (phone or web) to report the issue.
- Once a failure is diagnosed, the next business day parts replacement will be initiated, ensuring that your operations experience minimal downtime.
- Install the replacement part following the included instructions or with assistance from the GTAC if needed.
Frequently Asked Questions
- What is included in the ExtremeWorks Advanced Hardware Replacement service? The service includes technical support, parts replacement, and access to the GTAC for troubleshooting and product inquiries.
- How quickly can I expect replacement parts? Replacement parts are typically delivered the next business day after a failure is reported and diagnosed.
- Is support available outside of normal business hours? Yes, GTAC is available 24 hours a day, 365 days a year for your convenience.
- What products are covered under this service? This service offers coverage for specific Covered Products as defined in the service agreement.
- How do I report an issue with my hardware? You can report issues through the GTAC via phone or online, where you will receive immediate assistance from technical experts.
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