Description
The Extreme Networks ExtremeWorks Advanced Hardware Replacement - Extended Service is a premium service designed for businesses that rely on robust network systems. It ensures that your network operations are continuously supported with seamless hardware replacement and dedicated technical assistance. This service promises to minimize downtime and maximize productivity, allowing you to concentrate fully on your core business activities without hardware-related interruptions.
- 24/7 Global Technical Assistance: Gain access to round-the-clock support from the Extreme Networks Global Technical Assistance Center (GTAC) available every day of the year. You can reach out for any hardware issues or product inquiries anytime, ensuring you are never left unsupported.
- Next Business Day Parts Replacement: Experience timely delivery with the Next Business Day - Advance Parts Replacement feature. This service guarantees that replacement parts arrive promptly, thereby minimizing operational disruptions and enhancing productivity.
- Comprehensive Coverage for Hardware Failures: Upon diagnosing reported hardware failures, this service ensures that replacement parts arrive within the specified response time, allowing your business to function efficiently without unnecessary delays.
- 1-Year Extended Service Duration: With a full year of service coverage, enjoy peace of mind knowing you have reliable support for an entire year. This allows you to focus on business growth without the constant worry of hardware issues.
- Convenient Service Depot Locations: Access efficient service depot locations for hardware replacement and support, ensuring that parts are serviced promptly and effectively, further enhancing the operational performance of your network infrastructure.
Technical Details of Extreme Networks ExtremeWorks Advanced Hardware Replacement
- Service Duration: 1 Year
- Support Access: 24x7 telephone and web access to GTAC
- Parts Replacement Response Time: Next Business Day
- Coverage: Applies to specific Covered Products as defined by the service agreement
- Service Characteristics: Includes parts replacement, service depot access, and technical support
How to Install
Installing the Extreme Networks ExtremeWorks Advanced Hardware Replacement service is a simple process:
- Purchase the Service: Make your purchase through an authorized Extreme Networks distributor or online platform.
- Register Your Service: After purchase, visit the Extreme Networks service registration portal to activate your service coverage.
- Access Support: Once registered, you can access 24/7 support from GTAC via phone or web.
- Report Issues: If you encounter hardware failures, report them through the GTAC for diagnosis and parts replacement.
- Receive Replacement Parts: Expect your replacement parts to arrive by the next business day, ensuring your systems are quickly restored and operational.
Frequently Asked Questions
- What types of products are covered under this service? The service covers specific hardware identified as Covered Products under the service agreement. Please refer to your purchase documentation for details.
- How do I contact the Global Technical Assistance Center? You can contact GTAC via the phone number or web portal provided during your service registration.
- What is the expected turnaround time for parts replacement? The expected turnaround time for parts replacement is Next Business Day, ensuring minimal disruption to your business operations.
- Is the service extendable beyond one year? Yes, you may have the option to renew the service at the end of the one-year period. Details about renewal can be obtained from your service provider.
- What should I do if my parts arrive damaged? If you receive damaged parts, contact GTAC immediately for assistance and replacement options.
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