Extreme Networks ExtremeWorks Advanced Hardware Replacement - Extended Service - 1 Year - Service Nbd Ahr H35091

Extreme NetworksSKU: 7156976

Price:
Sale price$2,150.84

Description

Experience enterprise-grade resilience with Extreme Networks ExtremeWorks Advanced Hardware Replacement—an extended service plan designed to keep your network hardware performing at peak levels. This comprehensive offering combines expert technical support, timely updates and upgrades, and advanced parts replacement for Covered Products, ensuring minimal downtime, faster mean time to repair (MTTR), and predictable budgeting for critical network infrastructure. Whether you manage a data center, campus network, or remote sites, this 1-year service delivers the reliability and responsiveness your business demands, so IT teams can focus on delivering value rather than chasing hardware failures. The program is structured to align with the scale and complexity of modern networks, providing the right mix of support, parts availability, and proactive assistance to maximize uptime and performance across your environment.

  • Rapid, proactive hardware replacement and expert support — After a failure is diagnosed, Extreme Networks’ Advanced Hardware Replacement ensures timely part dispatch and replacement, designed to minimize downtime and keep mission-critical services online. The program emphasizes rapid diagnosis, streamlined RMA processes, and access to specialized engineering support to resolve issues quickly and accurately.
  • Extended 1-year service window — This offering extends beyond standard support with a full 12 months of coverage, providing continuity in service levels, parts availability, and upgrade paths. The extended term helps organizations budget more effectively while maintaining a consistent service experience across the life of the hardware portfolio.
  • Update and upgrade support — In addition to replacement parts, the service includes assistance with updates and upgrades to compatible firmware, software components, and hardware compatibility checks. This ensures your equipment remains aligned with evolving network requirements, security improvements, and feature enhancements that can improve performance and reliability.
  • Advanced parts replacement for Covered Products — The program emphasizes access to high-quality, field-ready components, enabling quick replacement of hardware elements that affect performance or reliability. This focus on advanced parts helps reduce downtime and maintain service levels across diverse deployments—data centers, campuses, and edge locations alike.
  • Designed for enterprise reliability and predictable outcomes — With a clear service scope, response expectations, and consistent parts availability, ExtremeWorks Advanced Hardware Replacement helps IT teams plan maintenance windows more effectively and deliver steady, predictable network uptime to users and applications.

Technical Details of Extreme Networks ExtremeWorks Advanced Hardware Replacement - Extended Service - 1 Year - Service Nbd Ahr H35091

Technical details (UPC/SKU) are not provided in this description. Please refer to your order documentation or contact your account representative to obtain the exact SKU, UPC, or product specifications associated with H35091. The service level is typically described as Next Business Day (NBD) hardware replacement with Advanced Hardware Replacement (AHR) support for a 1-year term, designed to minimize downtime and simplify maintenance for complex networks.

  • Service level — Next Business Day (NBD) hardware replacement with advanced parts support and technical assistance.
  • Coverage duration — 1 year from service activation, with renewal options available through your procurement channel.
  • Included support — Technical support for Covered Products, plus update and upgrade assistance as applicable to compatible firmware/software and hardware components.
  • Part replacement approach — Advanced parts replacement for identified failed components, designed to reduce MTTR and maintain business continuity across network environments.
  • Eligibility and scope — Applies to Covered Products defined in the service terms; actual coverage and included components depend on purchase configuration and account eligibility.

how to install Extreme Networks ExtremeWorks Advanced Hardware Replacement - Extended Service - 1 Year - Service Nbd Ahr H35091

Because this is a service offering rather than a piece of deployable hardware, installation focuses on activation, enrollment, and handoffs to support personnel. To get started, follow these steps:

  1. Confirm service eligibility and activation — Ensure your account has the ExtremeWorks Advanced Hardware Replacement service for the 1-year term and that the order has been activated in the Extreme Networks services portal. Activation typically involves validating the device(s) covered under the agreement and associating them with the service contract.
  2. Provide device identifiers — Gather the serial numbers, model names, and part numbers of the Covered Products to be included under this service. Accurate device data helps ensure the right components and support coverage are applied during the replacement process.
  3. Access to support channels — Maintain access to Extreme Networks technical support through the designated channels (portal, phone, or email) as outlined in your service terms. Have your service contract number ready when contacting support to streamline case handling.
  4. Diagnosis and escalation — When a failure occurs, follow the standard diagnostics procedure with Extreme Networks support. The team will verify the issue, determine eligibility for NBD replacement, and issue an RMA or replacement order as appropriate.
  5. Part replacement and verification — A replacement component is dispatched for shipment (often next-business-day). Upon receipt, installation should be performed by your network engineering team or qualified technician, followed by verification testing to confirm proper operation and integration with existing systems.

Frequently asked questions

  • Q: What does ExtremeWorks Advanced Hardware Replacement cover? A: It covers advanced parts replacement and technical support for Covered Products under a 1-year term, with options for firmware/software updates and upgrades where applicable. The service emphasizes rapid response and minimal downtime to keep critical network services available.
  • Q: What does Next Business Day (NBD) mean in practice? A: NBD indicates that, after a failure is diagnosed and an RMA is approved, a replacement part is shipped for delivery on the next business day. Availability depends on stock, location, and service terms, but the intent is to minimize downtime and shorten repair windows.
  • Q: How do updates and upgrades work under this service? A: The service includes assistance with compatible firmware and software updates and hardware upgrade considerations. The goal is to ensure your system remains aligned with current security and performance improvements while maintaining compatibility with your network architecture.
  • Q: How long does activation of the service take? A: Activation typically occurs when the service contract is processed and the Covered Products are registered in the Extreme Networks support system. Once activated, you gain access to support channels, replacement parts, and upgrade assistance for the 1-year term.
  • Q: Is the service suitable for multi-site or global networks? A: Yes. ExtremeWorks Advanced Hardware Replacement is designed for enterprise environments, including multi-site and geographically distributed networks. Coverage terms, response times, and part availability may vary by region and contract, so consult your account representative for specifics.
  • Q: Can this service be renewed after the initial 1-year term? A: Renewal options are typically available through your procurement channel or Extreme Networks account manager, allowing continued coverage with consistent service levels and support continuity for your hardware investments.
  • Q: What information will I need to prepare for a replacement request? A: Have the device model, serial number, part number, and location ready. Details about the failure, recent firmware versions, and any relevant diagnostic findings will help expedite the diagnosis and ensure the appropriate replacement part is dispatched.

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