Description
The Extreme Networks ExtremeWorks Advanced Hardware Replacement - Extended Service - 1 Year is an essential investment for businesses seeking to maintain optimal network performance and reliability. This service ensures that you receive the highest level of technical support and rapid hardware replacement, allowing your operations to remain uninterrupted. With the increasing importance of seamless connectivity in today's digital landscape, this service guarantees peace of mind and operational excellence for your network infrastructure.
- Comprehensive Technical Support: Access Extreme Networks Global Technical Assistance Center (GTAC) 24/7 for prompt issue resolution and expert guidance, ensuring your network stays operational at all times.
- Next Business Day Parts Replacement: Enjoy the convenience of next business day delivery for replacement parts, significantly reducing downtime and maintaining the continuity of your business operations.
- Extended 1-Year Coverage: Benefit from a full year of reliable service that includes technical support and hardware replacement for your critical network components.
- Convenient Service Depot Locations: With multiple service depot locations, accessing replacement parts and support services has never been easier, ensuring your operations remain seamless and efficient.
- Enhanced Reliability for Maximum Productivity: The service is tailored to enhance the reliability of your hardware, ensuring that your business productivity is never compromised due to technical issues.
Technical Details of Product
- 24x7 access to technical support
- Next Business Day advance parts replacement
- 1-year service period
- Coverage for various Extreme Networks hardware products
- Access to online and telephone support for troubleshooting and queries
How to Install
To initiate your Extreme Networks ExtremeWorks Advanced Hardware Replacement service, follow these steps:
- Purchase the service through your Extreme Networks account or authorized reseller.
- Register your product to ensure that it is covered under the service plan.
- Keep your service level agreement details handy for quick reference.
- Contact the GTAC via telephone or online portal whenever you encounter issues or need replacement parts.
- Follow the instructions provided by the GTAC for any necessary installations or replacements.
Frequently Asked Questions
- What is covered under the ExtremeWorks Advanced Hardware Replacement service? This service covers technical support, advanced parts replacement, and upgrade support for eligible Extreme Networks hardware products.
- How quickly can I expect my replacement parts? Replacement parts will be delivered the next business day following the diagnosis of a reported failure, ensuring minimal downtime.
- Is there a limit to the number of replacements I can request? Your service agreement will detail specific conditions and limitations, so be sure to review those guidelines to understand your coverage.
- How do I access the Global Technical Assistance Center (GTAC)? The GTAC can be accessed via telephone or through their online support portal, both available 24 hours a day, 365 days a year.
- Can I upgrade my service during the coverage period? Yes, you may inquire about service upgrades or changes to your existing agreement by contacting your Extreme Networks representative.
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