Description
Ensure the longevity and reliability of your Extreme Networks hardware with the Extreme Networks ExtremeWorks Advanced Hardware Replacement - Extended Service - 1 Year. This robust service plan is tailored to keep your network infrastructure operational and efficient, allowing you to focus on your business while we manage the technical complexities.
- 24/7 Global Support: Experience peace of mind with continuous access to the Extreme Networks Global Technical Assistance Center (GTAC). Whether it's a holiday or the middle of the night, expert assistance is just a call or click away.
- Swift Parts Replacement: Benefit from next business day advanced parts replacement service, which ensures minimal downtime during hardware failures. Our reliable service gets your equipment back to optimal functioning as quickly as possible.
- Comprehensive Coverage: This service encompasses both hardware and operational software. It provides a holistic support solution that prioritizes the stability and performance of your complete network environment.
- Investment Protection: Safeguard your valuable assets with enhanced reliability and immediate response to hardware issues. Our service not only resolves problems but also adds significant value to your investment.
- Cost-Effective Solutions: Designed to optimize your operational expenditures, our advanced hardware replacement service delivers high-quality support without straining your budget.
Technical Details of Product
- Service Duration: 1 Year
- Response Time: Next Business Day for parts replacement
- Support Availability: 24 hours a day, 365 days a year
- Access Method: Telephone and web support
How to Install
To activate your Extreme Networks ExtremeWorks Advanced Hardware Replacement service:
- Purchase the service through an authorized Extreme Networks distributor or online.
- Upon purchase, you will receive a confirmation email with the service details.
- Register your product by providing the necessary details through the Extreme Networks website.
- Once registered, enjoy immediate access to GTAC for support and parts replacement.
- In case of hardware failure, contact GTAC using your support ID for prompt assistance.
Frequently Asked Questions
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Q: What is the response time for parts replacement?
A: The response time for advanced parts replacement is next business day. -
Q: Is support available during holidays?
A: Yes, support is available 24/7, including holidays. -
Q: How do I report an issue?
A: You can report an issue by contacting the Global Technical Assistance Center via telephone or through their online support portal. -
Q: What hardware is covered under this service?
A: The service covers all products defined in the service agreement you receive upon purchase. -
Q: Can I extend my service beyond one year?
A: Yes, you can renew or extend your service upon its expiration.
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