Description
The Extreme Networks ExtremeWorks Advanced Hardware Replacement - Extended Service is designed to provide businesses with the peace of mind needed to maintain their network infrastructure efficiently. With this advanced service, organizations can ensure that their hardware is consistently supported, allowing for seamless operations throughout the year. The service offers not only timely hardware replacements but also round-the-clock access to expert technical support, making it an invaluable investment for any enterprise.
- 24/7 Global Technical Assistance: Enjoy uninterrupted access to the Extreme Networks Global Technical Assistance Center (GTAC), where you can report issues, ask questions about products, and receive assistance with both hardware and operational software—available 365 days a year.
- Next Business Day Replacement: Reduce operational downtime with our Next Business Day Advance Parts Replacement service, ensuring that any necessary replacement parts arrive promptly, facilitating smooth business continuity.
- Predictable Total Cost of Ownership: Benefit from predictable budgeting with this service, allowing your organization to effectively plan and allocate resources to maintain your hardware optimally.
- Convenient Service Depot: Utilize our reliable service depot for a fast and cost-effective response, designed to provide you with the convenience and operational ease necessary for your business.
- Comprehensive Parts Replacement: Enjoy thorough coverage for replacement parts upon diagnosis of any reported failures, ensuring mishaps are managed swiftly and effectively in line with your chosen service level.
Technical Details of Product
- Service Type: Advanced Hardware Replacement
- Service Duration: 1 Year
- Support Availability: 24/7, 365 days a year
- Response Time: Next Business Day for parts replacement
- Support Coverage: Telephone and web access to GTAC
How to Install
To utilize the Extreme Networks Advanced Hardware Replacement service, follow these simple steps:
- Purchase the Service: Ensure you have purchased the ExtremeWorks Advanced Hardware Replacement service tailored for your specific hardware.
- Register Your Product: Complete the registration process to activate your service, providing the necessary product details.
- Contact GTAC: In the event of a hardware failure, reach out to the Global Technical Assistance Center via phone or their website.
- Diagnose the Issue: Collaborate with GTAC to diagnose the issue and confirm coverage for replacement parts under your service agreement.
- Receive Replacement Parts: Anticipate the arrival of replacement parts the next business day for seamless integration into your existing network.
Frequently Asked Questions
- What is included in the service? The service encompasses technical support, parts replacement, and access to the GTAC for assistance with hardware and operational software.
- How long does the service last? The ExtremeWorks Advanced Hardware Replacement service is effective for one year from the date of purchase.
- What is the response time for parts replacement? The service guarantees a Next Business Day replacement for any diagnosed hardware failures.
- Can I access support outside of business hours? Yes, the support is available 24/7, enabling you to report issues and receive assistance at any time.
- How do I report a problem? Problems can be reported via telephone or by visiting the GTAC website for immediate assistance.
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