Extreme Networks ExtremeWorks Advanced Hardware Replacement — Extended Service (1 Year) – NBD AHR (H35293)

When uptime matters, you need a support plan that moves at the speed of your business. Extreme Networks ExtremeWorks Advanced Hardware Replacement — Extended Service is a comprehensive, year-long solution designed to minimize downtime, accelerate repairs, and keep your network devices operating at peak performance. This extension of Extreme Networks’ highly trusted support portfolio pairs expert technical assistance with proactive parts replacement, software updates, and upgrades to ensure your Covered Products stay current, secure, and highly available. With Next Business Day (NBD) on-site hardware replacement and a focus on rapid diagnosis, you can rest easy knowing critical components get the attention they deserve as soon as a fault is reported.

• Rapid, reliable hardware replacement ensures that when a component fails, a replacement part is dispatched and installed with Next Business Day (NBD) service where available. This minimizes downtime and helps you maintain core network services without extended outages, even during busy periods or peak traffic times. The extended 1-year term provides ongoing protection as your environment scales and evolves.
• Comprehensive technical support delivers access to Extreme Networks’ engineering experts who diagnose issues, guide you through troubleshooting steps, and ensure that both hardware and relevant software are functioning optimally. This support is designed to reduce mean time to repair (MTTR) and to expedite restoration of normal network operations, so your teams can return to business as usual quickly.
• Software updates and upgrades included with the Extended Service help keep your devices current with security patches, performance enhancements, and new features. Regular updates can improve throughput, reliability, and resilience against evolving threats, so your network remains protected and competitive without the need for separate upgrade projects.
• Advanced parts replacement for minimal disruption focuses on replacing failed or failing components with minimal disruption to ongoing operations. By proactively addressing degraded parts, the service reduces the risk of cascading failures and extends the lifespan of your Extreme Networks hardware, delivering predictable maintenance that aligns with IT budgeting and planning.
• Budget-friendly, predictable coverage through a 1-year Extended Service provides predictable costs and clearer renewal planning. Organizations benefit from a consistent service model that simplifies procurement, support, and lifecycle management for critical network infrastructure.

Technical Details of Extreme Networks ExtremeWorks Advanced Hardware Replacement — Extended Service — 1 Year — Service NBD AHR H35293

• Service type: Advanced Hardware Replacement (AHR) as part of the Extreme Networks ExtremeWorks service family.
• Duration: 1 year of extended service coverage from the date of activation.
• Coverage concept: Advanced parts replacement for Covered Products per program terms and conditions; covers diagnosed failures requiring replacement components.
• Delivery model: Next Business Day (NBD) hardware replacement where available, with on-site or remote support to expedite resolution depending on location and product.
• Support scope: Technical support, plus software updates and upgrades for Covered Products to ensure security, reliability, and feature parity with the latest released versions.
• Eligibility and coverage definitions: Applies to Covered Products as defined by Extreme Networks’ service terms; activation and eligibility determined by purchase and registration of the ExtremeWorks plan.
• Replacement process overview: Upon diagnosis of a reported failure, the service facilitates advanced parts replacement and coordination to minimize downtime and restore normal operations swiftly.

How to install Extreme Networks ExtremeWorks Advanced Hardware Replacement — Extended Service — 1 Year — Service NBD AHR H35293

• Confirm eligibility and purchase details: Ensure that your Extreme Networks device(s) are covered under the ExtremeWorks Advanced Hardware Replacement plan for the 1-year term, and have the correct SKU or product identifier (H35293) associated with your account.
• Open a service request: Contact Extreme Networks or your authorized channel partner to initiate a support ticket. Provide the affected device’s model, serial number, location, and a concise description of the fault to accelerate triage.
• Diagnosis and plan confirmation: Extreme Networks engineering or authorized support will perform diagnostics to confirm the failure and determine the required replacement parts. You will receive a service plan with the expected replacement timeline based on NBD availability in your region.
• Schedule the NBD replacement: Coordinate a time window that minimizes disruption to active services. If on-site replacement is feasible, a technician will arrive with the needed parts; if remote or depot options are preferred, you will receive clear return instructions for the faulty component.
• Receive, install, and validate: Install the replacement hardware following standard IT practices and device-specific guidelines. After installation, validate that the device is back online, fully functional, and integrated with the broader network, and confirm the issue has been resolved with engineering support if needed.
• Part return and documentation: Return the replaced or failed component according to the service provider’s instructions. Maintain documentation of the service work for asset tracking and future renewals.

Frequently asked questions

• What is Extreme Networks ExtremeWorks Advanced Hardware Replacement? It is a year-long service offering that combines technical support, software updates/upgrades, and advanced parts replacement for covered Extreme Networks hardware. The plan emphasizes rapid fault diagnosis and Next Business Day (NBD) hardware replacement to minimize downtime and maintain network performance.
• What does the 1-year Extended Service cover? The 1-year term provides ongoing access to technical support, software updates and upgrades, and advanced hardware replacement for eligible Covered Products. Coverage terms are defined by the Extreme Networks service agreement and require activation via the ExtremeWorks purchase.
• What does Next Business Day (NBD) imply? NBD means that, once a fault is diagnosed and a replacement part is identified, a replacement component is dispatched for delivery or on-site delivery on the next business day, depending on location and availability. This minimizes downtime for critical systems.
• Are software updates and upgrades included? Yes. The service includes software updates and upgrades to help keep devices secure, stable, and compatible with the latest features and performance improvements available from Extreme Networks.
• How do I activate ExtremeWorks Advanced Hardware Replacement? Activation typically occurs via purchase and registration of the ExtremeWorks plan. After activation, you can open service requests for affected devices, and Extreme Networks will guide you through diagnosis and replacement steps.
• Which products are eligible? Covered Products are defined by Extreme Networks’ service terms. Eligibility is confirmed at purchase and through the service provider’s standard enrollment process.