Description
Extreme Networks ExtremeWorks Advanced Hardware Replacement Service — Extended Service for 1 Year offers enterprise-grade reliability and purpose-built protection for your critical network infrastructure. Designed for organizations where uptime is non-negotiable, this 1-year extended service delivers proactive device health management, rapid diagnostics, and prioritized access to enterprise-grade replacement parts. By shifting maintenance from reactive outage events to a structured, ticket-driven process, it empowers IT teams to forecast budgets, optimize asset utilization, and deliver consistent, high-performance network experiences to end users across campuses, data centers, and global networks. With firmware and software maintenance, best-practice guidance, and vendor-backed support, you can extend the life of your Extreme Networks investments while reducing risk and operational friction.
- Comprehensive 1-year coverage with hardware replacement, technical support, and software maintenance. This Extended Service provides end-to-end protection for critical Extreme Networks gear, combining proactive diagnostics with rapid replacement of failed components to minimize downtime. It aligns with your product lifecycle and budget cycles, delivering predictable costs and a clear path for ongoing asset optimization.
- Technical support and updates: expert assistance, firmware and software updates, and upgrade guidance. You gain access to seasoned engineers who diagnose issues, recommend firmware and software upgrades, and share best-practice configurations. Regular updates help keep devices secure, efficient, and aligned with evolving industry standards.
- Advanced parts replacement: rapid replacement of failed components with enterprise-grade parts. When a component fails, the service provides timely replacements to restore service levels quickly, reducing mean time to repair (MTTR) and sustaining mission-critical applications without extended downtime.
- Flexible service delivery: on-site or depot-based repairs with prioritized scheduling for high-priority incidents. Whether downtime occurs on a campus backbone or a data center cluster, you can choose the repair approach that fits your operations, with expedited routing and prioritization for critical incidents.
- Lifecycle alignment and value: seamless integration with existing support contracts and product lifecycle planning. This extension complements your current agreements, enhances asset utilization, and extends the useful life of Extreme Networks hardware through coordinated maintenance, upgrades, and strategic guidance.
Technical Details of Extreme Networks ExtremeWorks Advanced Hardware Replacement Service
- Service Type: Advanced Hardware Replacement (Extended Service)
- Coverage Duration: 1 Year
- Included Support: Technical support, diagnostic assistance, firmware/software updates, and guidance on upgrades
- Parts Replacement: Advanced replacement parts provided
How to install Extreme Networks ExtremeWorks Advanced Hardware Replacement Service
- Step 1 — Confirm eligibility and activate the service: Work with your account administrator to verify that your Extreme Networks devices are covered under the Extended Hardware Replacement plan and to initiate activation within your existing support framework.
- Step 2 — Define scope and service levels: Determine which devices, sites, and critical interfaces are encompassed by the Extended Service, and agree on on-site versus depot repair options, as well as response time expectations.
- Step 3 — Initiate a service request and run diagnostics: When a fault is detected, open a ticket with Extreme Networks’ technical team. Provide device identifiers, symptoms, and recent change history to accelerate diagnostics and triage.
- Step 4 — Schedule replacement or repair: Based on priority, arrange for rapid diagnostics and replacement of failed components. Choose on-site deployment for immediate restoration or depot-based service for controlled repairs.
- Step 5 — Apply updates and validate: After hardware replacement, implement recommended firmware and software updates, apply best-practice configurations, and verify network performance to confirm normal operation.
Frequently asked questions
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Q: What does the ExtremeWorks Advanced Hardware Replacement Service — Extended Service (1 Year) cover?
A: It provides comprehensive 1-year coverage that includes technical support, diagnostic assistance, firmware and software updates, upgrade guidance, and advanced replacement parts for Covered Products, with a structured process designed to minimize downtime and extend hardware longevity.
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Q: How long is the coverage period?
A: The service extends for 1 year from the date of activation, offering predictable protection aligned with typical product lifecycles and refresh cycles.
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Q: Are on-site and depot-based repairs available?
A: Yes. The Flexible service delivery option provides on-site or depot-based repairs, with prioritized scheduling for high-priority incidents to accelerate restoration at the moments that matter most.
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Q: Does the service include firmware and software updates?
A: Absolutely. The package includes firmware and software updates, along with upgrade recommendations to keep devices secure, efficient, and up to date with industry best practices.
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Q: How does this service impact uptime and mean time to repair (MTTR)?
A: By enabling rapid diagnostics, prioritized part replacement, and vendor-backed troubleshooting, the ExtremeWorks Extended Service helps shorten MTTR and improve uptime for mission-critical applications and services.
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Q: How does this service integrate with existing support contracts?
A: It is designed to align with your product lifecycle and can be integrated with existing support agreements to provide seamless coverage, extended asset longevity, and consolidated budgeting for hardware maintenance and software updates.
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