Description
The Extreme Networks ExtremeWorks Advanced Hardware Replacement Service is an essential solution for businesses seeking to maintain uninterrupted operation of their network infrastructure. This comprehensive 1-year service plan ensures rapid technical support and advanced parts replacement, which significantly enhances productivity and reliability for your operations. Specifically designed for organizations that rely on Extreme Networks hardware, this service offers a dependable solution for hardware failures.
- 24/7 Access to Global Technical Assistance: Enjoy round-the-clock support from Extreme Networks' Global Technical Assistance Center (GTAC). This allows you to report issues, ask queries, and receive immediate assistance whenever you need it, ensuring your network operates without a hitch.
- Next Business Day Parts Replacement: Experience unmatched service with next business day parts replacement, minimizing downtime and making certain that your operations remain smooth and efficient even during hardware failures.
- Comprehensive Technical Support: Benefit from extensive technical support, including updates and upgrades for your hardware. This ensures you stay ahead with the latest features and improvements, enhancing overall functionality and performance.
- Service Depot Reliability: With access to dedicated service depot locations, you can expect enhanced reliability and better servicing of your hardware. This guarantees maximum productivity and a seamless operational flow.
- One Year of Dependable Coverage: Spanning a full year, this service provides peace of mind and assurance that your network infrastructure is supported and protected against hardware failures.
Technical Details of the Product
- Service Type: Advanced Hardware Replacement Service
- Service Duration: 1 Year
- Response Time: Next Business Day Parts Replacement
- Support Access: 24x7 via Telephone and Web
- Service Coverage: Defined for Covered Products as specified by Extreme Networks
How to Install
To take advantage of the Extreme Networks ExtremeWorks Advanced Hardware Replacement Service, follow these steps:
- Purchase the service plan alongside your Extreme Networks hardware.
- Upon hardware failure, contact the GTAC through the provided phone number or web portal.
- Provide the necessary details regarding the issue and follow the instructions given by the technical support team.
- Prepare for the arrival of the replacement part, which will be delivered according to the next business day response time.
- Once you receive the replacement part, follow the included installation guide to swap out the faulty hardware.
Frequently Asked Questions
- What does the ExtremeWorks Advanced Hardware Replacement Service cover? This service covers advanced parts replacement for eligible Extreme Networks hardware, along with 24/7 technical support.
- How long does it take for replacement parts to arrive? Replacement parts will typically arrive the next business day after a failure is diagnosed and reported.
- Is this service available for all Extreme Networks products? This service is specifically designed for certain Covered Products as defined by Extreme Networks. Please check your product eligibility.
- What kind of support can I expect from GTAC? GTAC provides comprehensive support including troubleshooting, product-related questions, and advice on hardware and operational software.
- Can I extend my service after the initial year? Yes, you can renew or extend your service plan upon the expiration of the initial one-year term.
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