Extreme Networks ExtremeWorks Advanced Hardware Replacement Service- Extended Service - 1 Year - Service

The Extreme Networks ExtremeWorks Advanced Hardware Replacement Service is a crucial addition for any organization that relies on Extreme Networks products. This premium service goes beyond basic support, offering a comprehensive solution to ensure your network infrastructure remains operational and efficient. With this service, you can minimize downtime and maximize productivity, knowing that you have expert assistance at your fingertips. The ExtremeWorks service features 24/7 global technical support, next business day hardware replacement, reliability, comprehensive coverage, and enhanced productivity.

• 24/7 Global Technical Assistance: Gain immediate access to the Extreme Networks Global Technical Assistance Center (GTAC) any time of the day, any day of the year. This ensures that you can report issues, ask questions, and receive prompt support for your network hardware and software whenever needed.
• Next Business Day Hardware Replacement: Enjoy peace of mind with prompt delivery of replacement parts. Following a failure diagnosis, you will receive your replacement component by the next business day, allowing for swift restoration of your systems and minimizing operational disruptions.
• Reliability and Efficiency: The ExtremeWorks service is designed to provide reliable support for addressing technical issues effectively. This guarantees that your hardware remains at peak performance, ensuring a seamless operational workflow.
• Comprehensive Coverage: This 1-year service plan encompasses an extensive range of technical support and hardware replacement needs. With this coverage, you can put your worries about unexpected hardware failures to rest—Extreme Networks has your back.
• Enhanced Productivity: With guaranteed timely service and technical assistance, your organization can maintain high productivity levels, focusing on core business activities without the burden of hardware issues.

Technical Details of Product

• Service Duration: 1 Year
• Support Access: 24x7 availability to GTAC
• Response Time: Next Business Day for hardware replacement
• Coverage: Advanced parts replacement for covered products

How to Install

To take advantage of the Extreme Networks ExtremeWorks Advanced Hardware Replacement Service, follow these simple steps:

1. Purchase the service and register your covered products with Extreme Networks.
2. In the event of a hardware failure, contact the GTAC via telephone or web portal for immediate assistance.
3. Provide details of the reported issue and receive guidance from the technical support team.
4. Upon diagnosis, confirm your service level and request the replacement part.
5. Receive your replacement part by the next business day and follow the installation guidelines provided by Extreme Networks to replace the faulty component.

Frequently Asked Questions

1. What is included in the ExtremeWorks Advanced Hardware Replacement Service? This service includes technical support, advanced parts replacement, and 24/7 access to the Global Technical Assistance Center (GTAC) for covered products.
2. How quickly can I expect a replacement part? With the Next Business Day service, you will receive your replacement part the day after your hardware failure is diagnosed and reported.
3. What happens if I need assistance after regular business hours? The GTAC is available 24 hours a day, 365 days a year, so you can reach out for assistance at any time.
4. Is there a limit to the number of replacements I can request? The service provides advanced parts replacement as needed for the duration of the 1-year service plan, subject to the terms set forth in the service agreement.
5. Can I extend the service after one year? Yes, you can renew your service plan before it expires to continue receiving technical support and hardware replacement services.