Extreme Networks ExtremeWorks Advanced Hardware Replacement Service- Extended Service - 1 Year - Service

The Extreme Networks ExtremeWorks Advanced Hardware Replacement Service is an essential solution for businesses that depend on a reliable network infrastructure. This one-year extended service plan is tailored to provide unmatched support and reliability for organizations utilizing Extreme Networks products. With features such as 24/7 technical assistance, next business day hardware replacement, and continuous access to expert resources, this service ensures your network remains operational and free of interruptions.

• Comprehensive Technical Support: Enjoy around-the-clock access to the Extreme Networks Global Technical Assistance Center (GTAC), empowering you to report issues, seek product-related guidance, and obtain expert assistance whenever needed, any day of the year.
• Next Business Day Hardware Replacement: In case of a hardware failure, trust that your replacement part will arrive the next business day, significantly minimizing downtime and allowing your operations to continue seamlessly.
• Extended Service Duration: With a one-year service duration, you can secure peace of mind knowing that your network hardware will remain functional, efficient, and supported throughout the entire period.
• Fast and Reliable Parts Replacement: This service is characterized by quick response times and a dependable service depot, ensuring that any hardware mishaps are resolved efficiently, thus enhancing your operational effectiveness.
• Increased Reliability: This service guarantees enhanced reliability and optimal performance for your network infrastructure, enabling you to meet your business demands consistently without interruptions.

Technical Details of the Product

• Service Type: Advanced Hardware Replacement Service
• Service Duration: 1 Year
• Response Time: Next Business Day for hardware replacement
• Support Access: 24x7 access to Global Technical Assistance Center (GTAC)
• Service Coverage: All covered Extreme Networks products as defined in service agreement

How to Install

Installing the Extreme Networks ExtremeWorks Advanced Hardware Replacement Service is a straightforward process:

1. Purchase the service through an authorized Extreme Networks reseller or directly from the Extreme Networks website.
2. Upon purchase, you will receive confirmation and details regarding your service agreement.
3. In the event of a hardware failure, contact the GTAC, available 24/7, to report the issue and request a replacement part.
4. Follow the provided instructions to install the replacement hardware, ensuring your network continues to operate smoothly.

Frequently Asked Questions

• What is covered under the ExtremeWorks Advanced Hardware Replacement Service? The service covers technical support, parts replacement, and access to the GTAC for all covered Extreme Networks products as defined in your service agreement.
• How long does it take to receive a replacement part? The service guarantees that the replacement hardware will arrive by the next business day following the diagnosis of the reported failure.
• Is technical support available outside of regular business hours? Yes, the GTAC is available 24 hours a day, 365 days a year, allowing you to receive assistance whenever needed.
• What happens if I need support for multiple devices? You can purchase multiple service agreements for each covered device, ensuring comprehensive support for your entire network infrastructure.
• Can I renew the service after one year? Yes, the service can be renewed upon expiration to continue receiving support and parts replacement for your Extreme Networks products.