Description
The Extreme Networks ExtremeWorks Advanced Hardware Replacement Service is specifically designed to provide businesses with uninterrupted hardware support and quick problem resolution. This service is essential for companies that rely on Extreme Networks products, ensuring your network operations remain efficient and well-supported. With its commitment to delivering exceptional service, the ExtremeWorks Advanced Hardware Replacement Service guarantees peace of mind with a focus on swift replacements and comprehensive technical support.
- Comprehensive Technical Support: Gain 24/7 access to the Extreme Networks Global Technical Assistance Center (GTAC), ensuring you can report issues, seek answers, and receive immediate assistance any time of the day or night, keeping your business running smoothly.
- Fast Parts Replacement: The service offers advance hardware replacement with next business day delivery upon diagnosis of a reported failure. This feature significantly minimizes downtime, allowing your systems to operate efficiently without long interruptions.
- Extended Service Duration: Enjoy a full 1-year coverage period with the ExtremeWorks Advanced Hardware Replacement Service. This extended duration provides you with the confidence that your hardware is protected against unexpected issues that may arise.
- Efficient Response Time: The service guarantees prompt delivery of replacement parts according to the specified response time of next business day, providing a reliable and efficient solution to hardware failures that can disrupt your operations.
- Cost-Effective Solution: The ExtremeWorks Advanced Hardware Replacement Service offers reliable support without excessive costs, making it an economically viable choice for businesses of all sizes. This service ensures you receive top-notch support without breaking the bank.
Technical Details of the Product
- Service Type: Advanced Hardware Replacement Service
- Duration: 1 Year
- Response Time: Next Business Day for parts replacement
- Support Availability: 24/7, 365 days a year
- Access to GTAC: Phone and web support
How to Install
To activate your Extreme Networks ExtremeWorks Advanced Hardware Replacement Service, please follow these steps:
- Purchase the ExtremeWorks Advanced Hardware Replacement Service through an authorized reseller or directly from Extreme Networks.
- Upon purchase, you will receive an activation confirmation along with your service details via email.
- For any hardware issues, contact the Global Technical Assistance Center (GTAC) using the provided phone number or web portal.
- Provide the necessary product information and describe the issue you are experiencing.
- After diagnosis, your replacement part will be shipped to you with next business day delivery, ensuring minimal disruption to your operations.
Frequently Asked Questions
- What is covered under the ExtremeWorks Advanced Hardware Replacement Service? This service covers advanced parts replacement for selected Extreme Networks products as defined at the time of purchase, along with access to technical support and guidance from the GTAC.
- How quickly can I expect a replacement part? The service guarantees next business day delivery of replacement parts once a failure has been diagnosed, allowing your operations to resume promptly.
- Is support available outside of business hours? Yes, the GTAC is available 24/7, 365 days a year, ensuring you can receive assistance whenever needed, regardless of your schedule.
- Can I extend my service beyond 1 year? Yes, you have the option to renew or extend your ExtremeWorks Advanced Hardware Replacement Service close to the expiration date for continued coverage.
- How do I contact GTAC for support? You can reach the Global Technical Assistance Center via the phone number or web portal provided with your service activation confirmation.
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