Extreme Networks ExtremeWorks - Extended Service - 1 Year - Service

The Extreme Networks ExtremeWorks - Extended Service - 1 Year is an all-inclusive support solution tailored to keep your network performing at its best. Designed to provide peace of mind, this service plan ensures that your Extreme Networks equipment is backed by timely on-site support, advanced parts replacement, and round-the-clock access to expert technical assistance. With this extended service, your network operations can remain uninterrupted, allowing your business to thrive.

• 24/7 Technical Assistance: Access Extreme Networks' Global Technical Assistance Center (GTAC) anytime, day or night, 365 days a year. Whether you have product-related inquiries or need immediate issue reporting, expert support is just a call or click away.
• On-Site Support: Benefit from on-site labor coverage where a qualified field technician will promptly arrive to resolve any hardware issues, thus minimizing downtime and maintaining operational efficiency.
• Rapid Parts Replacement: In the event of a network failure, enjoy a guaranteed 4-hour response time for both parts and labor, significantly reducing the period your network is offline and enhancing overall productivity.
• Cost-Effective Inventory Management: With features like advanced parts replacement and on-site support, you can minimize inventory costs while maximizing the reliability and dependability of your network infrastructure.
• One-Year Service Duration: Secure a full year of service coverage, ensuring that your network remains operational and reliable throughout the entire service period for comprehensive peace of mind.

Technical Details of the Product

• Service Type: Extended Service
• Duration: 1 Year
• Response Time: 4-Hour Parts & Labor
• Service Support Availability: 24/7 access to Technical Assistance
• Service Coverage: On-site support with parts replacement

How to Install

To activate your Extreme Networks ExtremeWorks - Extended Service, follow these easy steps:

1. Purchase the service through an authorized reseller or directly from Extreme Networks.
2. Receive your service confirmation and details via email.
3. Register your product with Extreme Networks to ensure proper tracking and support.
4. Contact the GTAC using the provided information whenever you require assistance or need to report issues.
5. Follow instructions from the on-site technician for any hardware replacements or repairs as needed.

Frequently Asked Questions

• What is covered under the ExtremeWorks Extended Service? The service covers technical support, updates/upgrades, advanced parts replacement, and on-site labor for specific Covered Products as defined by the service agreement.
• How quickly can I expect a technician on-site? With the 4-hour response time for parts and labor, you can expect a technician to arrive promptly after a reported failure diagnosis.
• Is there any limitation on the number of service requests I can make? There are no limits on the number of service requests, as long as they are within the coverage of the service agreement.
• Can I upgrade my service after purchasing? Yes, you can contact Extreme Networks to discuss upgrade options and any associated costs.
• What should I do if I experience a problem? If you encounter an issue, reach out to the GTAC for assistance, or schedule an on-site technician visit as per your service agreement.