Extreme Networks ExtremeWorks - Extended Service - 1 Year - Service

The Extreme Networks ExtremeWorks - Extended Service - 1 Year - Service provides exceptional support for your networking infrastructure, ensuring that your systems are effectively maintained and running without interruption. This reliable service empowers you to focus on your core operations while we take care of any technical challenges that may arise.

• 24/7 Availability: Gain peace of mind with round-the-clock support from Extreme Networks. Our dedicated team is available 24 hours a day, 7 days a week, ready to assist you whenever you need help.
• 4-Hour Response Time: Experience rapid issue resolution with our guaranteed 4-hour response time. In case of a system failure, our team is committed to minimizing downtime and ensuring your network runs smoothly.
• Service Depot Exchange: Benefit from a cost-effective parts exchange through our service depot. This allows for quick and reliable replacement parts, avoiding lengthy delays in repairs.
• Comprehensive Parts Replacement: The Extreme Networks ExtremeWorks service includes parts replacement, eliminating the hassle of sourcing new components when issues arise. This streamlines your maintenance process significantly.
• Predictable Total Cost of Ownership: Maintain clear visibility over your expenses with our predictable cost structure. The ExtremeWorks service mitigates unexpected costs, helping you align your budgeting with operational needs.

Technical Details of Product

• Service Type: Extended Service
• Duration: 1 Year
• Support: 24 x 7
• Response Time: 4 Hours
• Service Depot: Yes
• Parts Replacement: Included

How to Install

Installing the Extreme Networks ExtremeWorks - Extended Service is straightforward. Follow these steps:

1. Contact Extreme Networks support to initiate your service plan.
2. Provide necessary information regarding your existing equipment and setup.
3. Receive confirmation of your service plan, including details of support and response guidelines.
4. Ensure that your contact information is up to date for prompt communication regarding service requests.

Frequently Asked Questions

• What is included in the ExtremeWorks - Extended Service? The service includes 24/7 support, a 4-hour response time, parts replacement, and access to the service depot for exchange services.
• How can I request service under the ExtremeWorks plan? You can request service by contacting Extreme Networks support through your designated support channel. Ensure you have your service plan details handy to facilitate the process.
• Is there a limit to the number of service requests I can make? No, you can request support and parts replacement as needed throughout the duration of your service agreement without limitations.
• What happens if I need service after hours? With the 24/7 support feature, assistance is available at any time, ensuring your issues are promptly addressed, regardless of when they occur.
• Can I renew my service after the first year? Yes, you can renew your ExtremeWorks service at the end of the one-year period to continue enjoying uninterrupted support and maintenance for your networking equipment.