Extreme Networks ExtremeWorks - Extended Service - 1 Year - Service

Experience unparalleled support and reliability with the Extreme Networks ExtremeWorks - Extended Service - 1 Year. This comprehensive service plan is designed to provide you with the utmost peace of mind, ensuring your network runs smoothly and efficiently. With a focus on maximizing productivity and minimizing downtime, this service is essential for any business that relies on robust network performance.

Key Features of Extreme Networks ExtremeWorks - Extended Service - 1 Year

• 24 x 7 x 4 Hour On-site Service: Enjoy round-the-clock support with a guaranteed four-hour response time, ensuring that your network issues are addressed swiftly and efficiently.
• Comprehensive Parts Replacement: Included in the service is a seamless parts replacement service, which allows for quick resolution of hardware issues, reducing downtime and keeping your operations running smoothly.
• Physical Service Subtype: The hands-on approach of the physical service subtype means that not only will issues be diagnosed, but they will also be resolved on-site, leading to faster project completions and greater overall productivity.
• Parts & Labor Included: This service covers all necessary parts and labor, so you never have to worry about unexpected costs related to repairs or replacements, making budgeting easier and more predictable.
• 1 Year Service Duration: With a full year of service, you can rest assured that your network’s maintenance and support needs are met consistently, allowing you to focus on your core business activities without interruption.

Technical Details of the Product

• Service Type: Extended Service
• Duration: 1 Year
• Support Coverage: 24 x 7
• Response Time: 4 Hours On-site
• Service Components: Parts & Labor
• Service Category: Physical Service

How to Install

To initiate your Extreme Networks ExtremeWorks - Extended Service, simply follow these steps:

1. Contact your Extreme Networks representative to activate the service.
2. Provide necessary information about your network setup to ensure tailored support.
3. Once activated, you will receive confirmation along with your service details.
4. For immediate support, reach out to the 24/7 customer service line provided in your welcome package.

Frequently Asked Questions

• Q: What is covered under the Extreme Networks ExtremeWorks - Extended Service?
  A: The service covers on-site support, parts replacement, and labor to resolve any hardware issues, ensuring your network operates smoothly.
• Q: How quickly can I expect service after calling for support?
  A: You are guaranteed a four-hour response time for on-site assistance, ensuring that your network issues are addressed quickly.
• Q: Is there a limit to the number of service calls I can make?
  A: No, the service is designed to provide comprehensive support throughout the entire year, with no limitations on service calls.
• Q: Do I need to perform any maintenance on my own?
  A: While the ExtremeWorks service covers most support needs, regular monitoring and basic maintenance on your network equipment are recommended for optimal performance.
• Q: Can I customize my service plan?
  A: Yes, depending on your specific requirements, you can discuss customized options with your Extreme Networks representative to better suit your business needs.