Extreme Networks ExtremeWorks Extended Service - 1 Year

Keep your Extreme Networks infrastructure operating at peak performance with the ExtremeWorks Extended Service. This 1-year program delivers continuous, around-the-clock support designed for mission-critical networks. With a 24 x 7 x 4-hour service level, you’ll benefit from rapid case handling, proactive replacement of failed components, and a seamless exchange process that minimizes downtime. Whether you’re managing data centers, campus networks, or edge deployments, this plan is built to accelerate issue resolution, protect your investment, and elevate service reliability, security, and performance. The service covers both electronic and physical components, and includes parts replacement and depot-based exchanges, so you’re never left waiting for replacements. It’s a straightforward, scalable option that aligns with enterprise maintenance programs, service-level agreements (SLAs), and business continuity goals.

• 24/7 expert support with 4-hour response time to address urgent issues quickly, no matter the time or location. A global team of Extreme Networks specialists monitors and triages problems around the clock, ensuring you never face critical outages alone.
• Depot-based exchange and parts replacement for rapid remediation. When a fault occurs, eligible replacements are shipped and installed to restore service with minimal disruption, keeping your network online and productive.
• Comprehensive coverage for electronic and physical components, protecting hardware from failures across both internal electronics and physical enclosures, ports, and connectors that sustain enterprise operations.
• 1-year extension to protect your investment, providing predictable budgeting and continuity for critical network infrastructure during a full annual cycle of operations, maintenance, and upgrades.
• Seamless, proactive maintenance experience with clearly defined escalation paths, asset eligibility checks, and guidance aimed at preventing issues before they impact users, reducing mean time to recovery (MTTR) and improving service levels.

Technical Details of Extreme Networks ExtremeWorks - Extended Service - 1 Year - Service 4hr Ahr H34749

• Service type: Extended Service
• Duration: 1 year
• Coverage: 24x7x4-hour service
• Response time: 4 hours
• Delivery model: Depot-based exchange
• Inclusions: Exchange service and replacement parts (electronic and physical components)
• SKU: H34749
• Product family: ExtremeWorks
• Manufacturer: Extreme Networks

how to install Extreme Networks ExtremeWorks Extended Service

Activating this service is designed to be fast and friction-free, so your team can focus on network performance rather than administration. Follow these steps to ensure your Extended Service is ready to operate when you need it most:

• Purchase the Extended Service and associate it with the correct Extreme Networks asset in your account, using the asset ID, model, and serial number.
• Confirm eligibility and regional coverage with your account manager or through the Extreme Networks support portal to ensure you’re enrolled in the correct service tier for your location and device type.
• Register the service in your account by selecting the appropriate asset(s) and attaching the 1-year term to the device or devices under warranty or service eligibility.
• Set up primary escalation contacts, including phone, email, and portal-based notifications, so that support tickets trigger to the right teams without delay.
• Familiarize your IT staff with the depot exchange process. When a fault occurs, a replacement component will be shipped to you or, where available, a technician will perform the exchange within the 4-hour target window.
• Prepare for service events by backing up configurations and documenting network topology, so the support team has context to diagnose issues quickly and minimize disruption.
• Keep documentation up to date and review service performance regularly with your account manager to optimize response times, replacement cycles, and maintenance windows.

Frequently asked questions

• Q: What does the 1-year ExtremeWorks Extended Service cover? A: It provides 24x7 support with a 4-hour response window, depot-based exchange, and parts replacement for electronic and physical components, ensuring rapid remediation and minimized downtime across your Extreme Networks infrastructure.
• Q: How fast is the response time? A: The service guarantees a 4-hour response time from case creation, 24 hours a day, 7 days a week, to initiate remediation and, when applicable, arrange depot exchanges or on-site actions.
• Q: Do I need to ship equipment to a depot? A: In many scenarios, an exchange is performed through the depot network, which may involve shipping the defective unit to a depot or receiving a replacement component for on-site installation, based on regional availability and your asset’s eligibility.
• Q: Does this cover software or just hardware? A: This plan centers on hardware support—exchange services and parts replacement for electronic and physical components. Software maintenance or licenses are typically covered under separate terms or software-specific agreements.
• Q: How do I activate or claim service? A: Activation is completed through your Extreme Networks account or via your assigned account manager. You’ll configure escalation contacts, asset associations, and service term details within the support portal or through direct assistance from Extreme Networks representatives.
• Q: Which regions are supported? A: Regional availability can vary by territory and device type. Confirm coverage with your account team at the time of purchase to ensure the Extended Service aligns with your geographic and regulatory requirements.