Extreme Networks ExtremeWorks - Extended Service - 1 Year - Service 4hr Ahr H34755

Equip your Extreme Networks deployment with a robust, future-proof maintenance plan that prioritizes uptime, predictability, and proactive protection. ExtremeWorks Extended Service for 1 year delivers around-the-clock support, rapid response, and comprehensive parts coverage, designed to minimize disruption and maximize the lifespan of your critical network infrastructure. With 24x7 availability, a dedicated 4-hour on-site response (AHR), and depot-based exchanges that get your system back in service fast, this service aligns with the evolves-needed reliability of modern enterprise environments. It’s more than a warranty extension—it’s a full-service commitment to keep your network performing at peak levels while you focus on your business goals. The program is engineered to simplify budgeting and procurement, offering a predictable annual cost that helps you plan IT spend without surprise downtime or incremental service charges. Whether you’re running data centers, distributed campus networks, or mission-critical edge solutions, ExtremeWorks Extended Service is built to protect your investment and ensure continuity in the face of hardware challenges.

• 24x7 coverage with 4-hour on-site response (AHR): Round-the-clock access to Extreme Networks experts and a guaranteed 4-hour arrival window to diagnose and address issues at your location, minimizing downtime and keeping your services online when it matters most.
• Depot exchange and rapid parts replacement: When a faulty component is identified, you benefit from fast depot exchanges and replacement parts, accelerating repair times and reducing field labor wait times.
• Electronic and physical parts included: Comprehensive coverage for both electronic components and physical hardware replacements, ensuring a wide range of failure modes are addressed under a single plan.
• Predictable total cost of ownership (TCO): A single-year, all-inclusive maintenance contract that helps you forecast expenses with confidence, avoiding unexpected repair bills and procurement delays.
• Seamless procurement and ongoing support: Streamlined activation and enrollment within the Extreme Networks ecosystem, with continuous access to skilled technicians and proactive service management to safeguard system performance.

Technical Details of Extreme Networks ExtremeWorks - Extended Service - 1 Year - Service 4hr Ahr H34755

• SKU: H34755
• Duration: 1 year
• Service Level: 24x7 support with 4-hour on-site response (AHR)
• Delivery Method: Depot-based exchange and parts replacement
• Parts Coverage: Electronic and physical components
• Manufacturer: Extreme Networks
• Coverage Scope: Maintenance and support for Extreme Networks hardware and eligible components under the ExtremeWorks program

How to install ExtremeWorks Extended Service

Activating ExtremeWorks Extended Service is designed to be straightforward and unobtrusive, so your IT teams can quickly reap the benefits without complex integration steps. Follow these practical steps to ensure the service is correctly bound to your devices, accounts, and operational processes:

• Purchase and activation: After you acquire the Extended Service, access your Extreme Networks account or the authorized reseller portal to initiate activation. Enter the service SKU (H34755) and the device identifiers that will be covered under the contract. This creates the service entitlement in your account and links it to your hardware inventory.
• Identify covered assets: Compile a list of affected devices, including model numbers, serial numbers, and site locations. This helps assign coverage accurately and ensures the right parts and technicians are allocated when a service event occurs.
• Assign service to devices: Attach the Extended Service entitlement to the specific Extreme Networks devices in your environment. This step enables real-time monitoring of coverage status and ensures priority handling when a fault is reported.
• Set escalation and notification preferences: Configure who is alerted in the event of a problem (network operations center, on-site engineers, or IT leadership) and specify preferred contact channels. This helps ensure rapid communication and efficient incident management during service calls.
• Plan for proactive engagement: Align your maintenance calendars with the service cadence. While ExtremeWorks focuses on rapid response to incidents, proactive health checks and firmware recommendations can be incorporated into your standard maintenance routines to further reduce risk.
• Test the service workflow: Initiate a non-disruptive test by simulating a fault report or performing a controlled health check with your account team to validate routing, escalation, and fulfillment processes before a real incident occurs.
• Ongoing administration: Keep device inventories up to date and review service performance reports periodically. This helps you measure uptime, turnaround times, and overall impact on network reliability over the 12-month period.

Frequently asked questions

• What is ExtremeWorks Extended Service 4-hour AHR? A 1-year maintenance program offering around-the-clock support with a guaranteed on-site arrival window of 4 hours after a service request, designed to minimize downtime on critical Extreme Networks hardware.
• What does the depot exchange entail? When a component is identified as faulty, a replacement part is shipped from a centralized depot to speed repairs, allowing a quick swap and continued operation while the old part is returned for diagnostics or recycling.
• Which items are covered under this service? The plan includes electronic and physical parts, ensuring both electronic components and tangible hardware elements are supported. Coverage applies to equipment under ExtremeWorks terms within the contract period.
• Is this service suitable for all Extreme Networks devices? It is designed for Extreme Networks hardware that falls under the ExtremeWorks Extended Service program. For specifics on model compatibility, consult your account representative or the contract documentation tied to SKU H34755.
• How does this service affect my total cost of ownership? The Extended Service provides a predictable annual cost, reducing the risk of surprise repair charges and enabling more accurate budgeting for maintenance and uptime initiatives.
• How do I activate or renew the service? Activation typically occurs through your Extreme Networks account portal or through your authorized reseller. Renewal is handled via the same channel, ensuring continuity of coverage beyond the initial 12-month term.
• What if I need a service event outside business hours? The 24x7 support structure ensures you can open a case at any time, with the 4-hour on-site response applicable to eligible service locations and jurisdictions as defined in the contract terms.