Description
The Extreme Networks ExtremeWorks - Extended Service - 1 Year is designed to provide unparalleled support and maintenance for your networking equipment, ensuring your systems run efficiently with minimal downtime. This service empowers you to concentrate on your core business activities while our expert technicians take care of your technical requirements. Experience peace of mind with 24/7 on-site assistance and robust service features tailored to meet your needs.
- Comprehensive On-Site Support: Enjoy round-the-clock access to skilled technicians ready to resolve issues swiftly and efficiently, providing assistance exactly when you need it.
- Rapid Response Times: Benefit from guaranteed 4-hour response time on-site, minimizing disruptions to your network operations and ensuring your systems are operational promptly.
- Parts Replacement Service: Enjoy hassle-free replacement coverage for faulty components, allowing you to manage unexpected mishaps without prolonged downtime.
- Flexible Scheduling: Take advantage of the service’s flexibility regarding scheduling work hours, locations, and assignments, ensuring support is available at your convenience.
- Increased Productivity: Leverage our efficient service features to complete tasks more quickly and effectively, leading to enhanced productivity and operational efficiency for your business.
Technical Details of the Product
- Service Duration: 1 Year
- Service Type: Extended Service
- Support Availability: 24 x 7
- Response Time: 4 Hours
- On-site Service Components: Parts & Labor included
- Service Characteristics: Physical support services
How to Install
Installing the Extreme Networks ExtremeWorks - Extended Service is a straightforward process. Once you make your purchase, you will receive an activation confirmation via email. To get started:
- Contact Extreme Networks support using the contact details provided in your confirmation email.
- A dedicated technician will be assigned to your account and will reach out to schedule your initial service call.
- Discuss your installation needs and schedule a convenient time for on-site support.
- Ensure all necessary equipment is accessible for the technician upon their arrival.
Frequently Asked Questions
- What does the ExtremeWorks - Extended Service cover? The service covers on-site maintenance, parts replacement, and labor for your networking equipment, ensuring comprehensive support throughout the contract's duration.
- How quickly can I expect a technician on-site? A technician will arrive on-site within 4 hours of reporting an issue, providing timely assistance to minimize downtime.
- Can I schedule service visits at my convenience? Yes, the ExtremeWorks service allows flexibility in scheduling work hours and locations to best fit your operational needs.
- What do I do if I experience an issue with my equipment? Simply contact Extreme Networks support using the information provided in your service agreement for assistance.
- Is there any limit to the number of service calls I can make during the year? No, there is no limit to the number of service calls you can make. We are here to support you as often as necessary to ensure your systems function optimally.
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