Extreme Networks ExtremeWorks - Extended Service - 1 Year - Service

The Extreme Networks ExtremeWorks - Extended Service is an essential investment for any organization looking to ensure the longevity, reliability, and smooth operation of their networking equipment. This comprehensive service plan not only provides peace of mind but also ensures that your network runs seamlessly, even in the face of unexpected challenges. With a range of features designed for maximum efficiency and minimum downtime, you can focus on your core business while we take care of your networking needs.

• On-Site Support: Immediate assistance right at your location, helping to minimize downtime and ensure your network remains operational.
• Parts Replacement Service: Swift replacement of any faulty equipment ensures issues are resolved quickly and effectively, maintaining your operational continuity.
• Next Business Day Response: Enjoy prompt assistance with our next business day parts and labor service, providing maximum reliability for your critical operations.
• Comprehensive Coverage: The service encompasses all necessary parts and labor, allowing for thorough maintenance and increased usability of your network systems.
• One-Year Duration: Ensure maximum dependability with a full year of service coverage, keeping your network running optimally and securely.

Technical Details of the Product

• Service Type: On-site support
• Duration: 1 Year
• Response Time: Next Business Day
• Includes: Parts and Labor coverage
• Coverage: All Extreme Networks hardware and equipment

How to Install

1. Purchase the Extreme Networks ExtremeWorks - Extended Service plan.
2. Upon activation, you will receive a confirmation of service details and support information.
3. In case of equipment issues, contact the customer support hotline provided in the confirmation.
4. An on-site technician will coordinate with you to resolve any problems as quickly as possible.
5. Maintain a record of service calls and responses for your reference.

Frequently Asked Questions

• Q: What does the service cover?
  A: The Extreme Networks ExtremeWorks - Extended Service covers all parts and labor necessary to maintain your Extreme Networks hardware.
• Q: How quickly can I expect a technician to arrive?
  A: Our Next Business Day response time ensures that a technician will arrive at your location the day after you report an issue.
• Q: What if I need support outside of regular business hours?
  A: While our standard response time is Next Business Day, Extreme Networks offers additional support options for after-hours and emergency situations.
• Q: Is this service plan renewable?
  A: Yes, at the end of the one-year period, you can renew your Extreme Networks ExtremeWorks - Extended Service plan for continued support.
• Q: Can I transfer the service to another location?
  A: The service is tied to the specific hardware and location at the time of purchase. Transfers may require additional arrangements.