Extreme Networks ExtremeWorks - Extended Service - 1 Year - Service

Introducing Extreme Networks ExtremeWorks - Extended Service. Experience unparalleled support with this comprehensive service plan, meticulously designed to safeguard your investment and ensure optimal performance of your Extreme Networks equipment. With a dedication to minimizing downtime and maximizing efficiency, you can concentrate on elevating your business while we take care of your network needs.

• 24 x 7 x 4 Hour On-Site Support: Rest easy with around-the-clock assistance and a guaranteed 4-hour on-site response time. This swift reaction ensures that any issues you encounter are resolved rapidly, effectively minimizing disruptions to your business operations.
• Comprehensive Maintenance: The ExtremeWorks service encompasses both parts and labor, offering you a complete package for maintaining your equipment in peak condition. This reliability enhances your network's performance and protects your investment.
• Flexible Scheduling: Benefit from customizable service options that allow you to plan work hours, locations, and assignments according to your needs. This flexibility enhances your operational efficiency while ensuring consistent service delivery.
• Inventory Cost Minimization: With parts and labor included, you can minimize your inventory costs, facilitating better budget management without compromising quality or reliability.
• One-Year Coverage: Enjoy peace of mind with a full year of coverage, providing continuous support and maintenance that boosts the longevity and reliability of your network systems.

Technical Details of the Product

• Service Type: On-site Maintenance
• Service Duration: 1 Year
• Support Availability: 24 x 7
• Response Time: 4 Hours
• Includes: Parts & Labor
• Service Sub Type: Physical

How to Install

Getting started with your Extreme Networks ExtremeWorks - Extended Service is simple. Follow these easy steps:

1. Purchase the service plan through an authorized Extreme Networks distributor.
2. Upon confirmation of your purchase, you will receive a service agreement detailing how to access support.
3. Register your equipment using the service agreement number to activate on-site support.
4. Contact the support hotline whenever you require assistance; prompt help is just a call away, with the option of on-site support as needed.

Frequently Asked Questions

• What does the 24 x 7 support cover? The 24 x 7 support covers all inquiries related to your Extreme Networks equipment, including troubleshooting, configuration assistance, and hardware replacement concerns.
• How quickly can I expect a technician on-site? With our guaranteed 4-hour response time, a technician will be dispatched to your location promptly after identifying the issue, ensuring minimal downtime.
• Is there a limit to the number of service calls I can make? No, there is no limit to the number of service calls during the 1-year service period. We are dedicated to providing you with the support you need, whenever you need it.
• What types of equipment are covered under this service plan? This service plan covers all Extreme Networks hardware that is registered under your service agreement. Please consult your agreement for specifics on coverage.
• Can I transfer the service to another location or equipment? Yes, you can transfer the service to another location or equipment, provided that you inform Extreme Networks and adhere to the necessary procedures for the transfer.