Extreme Networks ExtremeWorks - Extended Service - 1 Year - Service

The Extreme Networks ExtremeWorks - Extended Service - 1 Year is a robust support solution designed to enhance the performance and reliability of your networking hardware. This comprehensive service provides you with the assurance that your networking infrastructure is always operational, allowing your business to maintain high levels of productivity. With expert support and prompt hardware replacement, you can focus on what truly matters—your core business activities.

• 24/7 Technical Support: Gain around-the-clock access to the Extreme Networks Global Technical Assistance Center (GTAC) for expert troubleshooting and product-related inquiries.
• Next Business Day Parts Replacement: Enjoy swift service restoration with advanced parts replacement, ensuring minimal downtime and enhanced operational reliability.
• Comprehensive Coverage: This 1-year service plan protects your Extreme Networks hardware and operational software, letting you work without the worry of service interruptions.
• User-Friendly Service Depot: Benefit from a reliable and efficient service depot that provides quick resolutions for any technical mishaps you might encounter.
• Peace of Mind: With Extreme Networks ExtremeWorks service, expertise is just a call away, allowing you to confidently manage your network infrastructure.

Technical Details of Product

• Service Type: Extended Hardware Replacement Service
• Service Duration: 1 Year
• Support Availability: 24/7, 365 days a year
• Response Time: Next Business Day for parts replacement
• Coverage: Extreme Networks hardware and operational software

How to Install

Installing the Extreme Networks ExtremeWorks service is a straightforward process. Follow these steps:

1. Purchase the Extreme Networks ExtremeWorks - Extended Service - 1 Year plan.
2. Receive confirmation and service details from Extreme Networks.
3. For any hardware issues, contact GTAC via phone or web to report your problem.
4. Upon diagnosis, follow instructions from the support team to prepare for the parts replacement.
5. Receive the replacement part as scheduled and install it following manufacturer guidelines.

Frequently Asked Questions

• What is included in the Extreme Networks ExtremeWorks service? The service includes 24/7 technical support, Next Business Day parts replacement, and coverage for Extreme Networks hardware and operational software.
• How quickly can I expect a replacement part? With the Next Business Day - Advance Parts Replacement service, you can expect replacement parts to arrive the next business day after diagnosis of an issue.
• Is this service available year-round? Yes, the Extreme Networks ExtremeWorks service is available 24/7, 365 days a year, ensuring you have support whenever you need it.
• Who do I contact for support? You can contact the Extreme Networks Global Technical Assistance Center (GTAC) for any support-related inquiries, either via phone or through their online portal.
• How do I renew my service? Renewal of the service can be done easily by contacting your Extreme Networks sales representative or through the GTAC portal before the service duration expires.