ExtremeWorks Extended Service: 1 Year, 4-Hour On-Site Support

Protect your Extreme Networks infrastructure with a service plan designed for mission-critical environments. ExtremeWorks Extended Service offers a comprehensive 1-year coverage that combines 24x7 support with rapid on-site response, ensuring your network stays healthy, secure, and highly productive. This plan focuses on proactive maintenance, fast parts replacement, and hands-on service at your location, giving you peace of mind and a reliable foundation for growth.

• 24x7 support with guaranteed on-site response — Access round-the-clock expert assistance and a guaranteed 4-hour on-site visit to resolve issues quickly, reducing downtime and preserving business continuity.
• On-site maintenance and parts & labor coverage — Comprehensive maintenance services at your site, including parts replacement and labor, designed to keep hardware performing at peak efficiency and to address wear, failures, and emergent faults.
• End-to-end reliability for critical networks — A complete service package that covers hardware-related events, ensuring you have a dependable path to restoration without lengthy outages or escalations.
• One-year risk protection aligned to your hardware lifecycle — A full-year coverage window that aligns with procurement timelines, device refresh cycles, and upgrade plans, minimizing total cost of ownership while maximizing uptime.
• Streamlined, trustworthy service experience — A straightforward service structure with clearly defined SLAs, dedicated engineers, and predictable scheduling to minimize disruptions and support business operations.

Technical Details of Extreme Networks ExtremeWorks - Extended Service - 1 Year - Service Ew 4hr On-site

• Service duration: 1 year of coverage from the agreed start date, offering a complete annual protection plan for your Extreme Networks hardware ecosystem.
• Response time: On-site response within 4 hours for eligible incidents, enabling rapid restoration of services and reduced exposure to performance degradation.
• Support availability: 24x7 coverage, ensuring expert assistance is always accessible, regardless of time or day, for critical network events and urgent maintenance needs.
• Delivery model: On-site physical service delivered at the customer location, with technicians equipped to perform diagnostics, maintenance, and hardware replacement as required.
• Inclusions: Maintenance services, parts replacement, and labor for hardware-related service events, designed to minimize downtime and sustain equipment health.

How to Activate and Schedule Extreme Networks ExtremeWorks Extended Service

Getting started with ExtremeWorks Extended Service is designed to be straightforward and fast, so you can protect your network without delay. Follow these practical steps to activate the plan and ensure a smooth on-site experience when you need it most:

• Step 1 — Purchase and associate the plan:

  Purchase the 1-year ExtremeWorks Extended Service and ensure it is linked to the correct Extreme Networks device portfolio in your account. If you are working with a reseller or partner, have them attach the service to the device serials and SKUs to guarantee proper coverage.

• Step 2 — Provide device and site details:

  Prepare essential information such as device serial numbers, model numbers, and the primary deployment site. Accurate data ensures accurate SLA fulfillment and precise scheduling for on-site visits when they are needed.

• Step 3 — Confirm service start date and regions:

  Work with your service administrator to confirm the official start date and any regional considerations. Early alignment helps you plan maintenance windows and ensures 4-hour response is achievable in your location.

• Step 4 — Schedule the initial on-site visit:

  Coordinate with Extreme Networks or your authorized partner to book the first on-site service window within the framework of the 4-hour response. Advance scheduling is especially beneficial for planning preventive maintenance and ensuring readiness for critical periods.

• Step 5 — Activate access to support channels:

  Upon activation, you will gain access to the 24x7 support channels and the dedicated engineering team assigned to your account. Maintain contact details and escalation paths in your internal IT playbooks to streamline escalation if needed.

Frequently asked questions

• What exactly is ExtremeWorks Extended Service? A 1-year extended service plan for Extreme Networks hardware that provides 24x7 support, a guaranteed 4-hour on-site response, and maintenance including parts and labor to keep critical devices running smoothly.
• What does 4-hour on-site response imply? If a hardware issue cannot be resolved remotely, a technician will arrive on-site within 4 hours at a location covered by the service, subject to contract terms and regional availability, to perform diagnostics, maintenance, and replacement as needed.
• Does this plan cover hardware replacements? Yes. The plan includes parts replacement and labor as part of the hardware service events, helping you address failures and restore performance quickly.
• How long is the coverage period? The coverage lasts for 12 months from the official start date stated in your service contract, with options to renew or extend as needed to align with upgrades or new deployments.
• How do I activate and manage this service? Activation typically occurs through your Extreme Networks account or an approved reseller. After purchase, you will receive confirmation, a start date, and instructions to schedule the initial on-site visit and access support channels.