Description
The Extreme Networks ExtremeWorks - Extended Service - 1 Year - Service is the ultimate support and maintenance solution for your networking equipment. This service is meticulously crafted to deliver unmatched reliability, efficiency, and expert assistance, safeguarding your investment while ensuring maximum uptime for your network. With a focus on maintaining optimal performance, this comprehensive service package gives you the confidence to concentrate on your core business operations.
- Comprehensive On-Site Support: Enjoy peace of mind with on-site assistance from knowledgeable experts who are available to resolve issues quickly and efficiently. This ensures that your network remains operational without unnecessary downtime.
- Parts Replacement Service: Included in your service package is a parts replacement guarantee that addresses hardware failures swiftly, ensuring your systems are back online and running smoothly with minimal disruption.
- Next Business Day Service Response: Experience enhanced reliability with our industry-leading next business day service response time. This rapid response enables quick solutions for any network issues, helping to maintain your business operations.
- Physical Service Sub Type: Benefit from a hands-on approach to maintenance and support, which not only increases productivity but also ensures that projects are completed efficiently and on schedule.
- 1 Year Service Duration: The one-year service plan guarantees continuous support and maintenance, allowing you to focus on your core business functions while we take care of your network infrastructure.
Technical Details of Product
- Service Type: Extended Service
- Duration: 1 Year
- Service Features: On-site, Maintenance, Parts & Labor
- Response Time: Next Business Day
- Service Sub Type: Physical
How to Install
To take advantage of the Extreme Networks ExtremeWorks - Extended Service, simply follow these steps:
- Purchase the Extended Service plan through our official website or authorized resellers.
- Upon confirmation of your purchase, you will receive a service agreement outlining the terms and conditions.
- Schedule your on-site support service by contacting our customer support team at your convenience.
- Prepare your network equipment for inspection by ensuring that all necessary access is available to our technicians.
- Our experts will arrive on-site as scheduled to perform maintenance, parts replacement, and troubleshooting as required.
Frequently Asked Questions
- What is included in the Extended Service plan? The Extended Service plan includes on-site support, parts replacement service, and a next business day service response to ensure your network is maintained and operational.
- How quickly can I expect service after reporting an issue? We offer a next business day service response time, which means you can expect our technicians to be on-site to assist you promptly after reporting an issue.
- Is the service available for all Extreme Networks products? Yes, the ExtremeWorks - Extended Service is designed to support a wide range of Extreme Networks products. Please refer to the specific product documentation or contact our support for details.
- Can I extend the service beyond one year? Yes, you can renew your Extended Service plan at the end of the one-year period. We will notify you in advance so you can continue to receive uninterrupted support.
- Who can I contact for technical support? You can reach our dedicated customer support team through our official website or by calling the support hotline provided in your service agreement.
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