Description
ExtremeWorks Extended Service is a comprehensive, one-year service plan from Extreme Networks that brings enterprise-grade support directly to your doorstep. Designed for mission-critical networks, this program delivers around-the-clock access to expert engineers, guaranteed on-site response within four hours, and inclusive maintenance with parts and labor. By combining proactive coverage with rapid, on-site remediation, it minimizes downtime, protects your investment, and keeps your network infrastructure performing at its peak.
- 24x7 technical support with guaranteed on-site arrival within 4 hours, so critical issues are resolved fast and downtime is minimized.
- Inclusive maintenance, parts, and labor — you don’t pay for unforeseen hardware replacements or repair labor during the coverage period.
- On-site engineering and hardware replacement capabilities that ensure complex problems are diagnosed and resolved efficiently at your location.
- Peace of mind for high-availability environments, including data centers, campus networks, and enterprise WANs, with a reliable service level that supports business continuity.
- Simple, scalable extension to your existing Extreme Networks ecosystem, with seamless alignment to other ExtremeWorks offerings and warranty frameworks.
Technical Details of Extreme Networks ExtremeWorks Extended Service
- SKU: 17206
- Service Duration: 1 year
- Coverage: 24x7x4 On-site (24 hours per day, 7 days a week, 4-hour on-site response)
- Includes: Maintenance, Parts & Labor
- Response Time: On-site arrival within 4 hours following a service request, where feasible and subject to access and scheduling constraints
- Delivery Model: Physical, on-site service performed by Extreme Networks engineers or authorized service partners
- Scope: Hardware replacement, component repair, and core system maintenance as part of the service contract
How to activate and install ExtremeWorks Extended Service
- Confirm eligibility and purchase: Ensure your Extreme Networks equipment is covered by the ExtremeWorks Extended Service plan and that the 1-year term is active or ready for activation.
- Review terms and service levels: Understand the coverage windows, response commitments, and any regional constraints that may apply to your location.
- Prepare your site: Provide the correct access details, network location, and any required security clearances to enable swift on-site deployment.
- Schedule the service window: Coordinate with Extreme Networks or a certified service partner to arrange a convenient on-site visit, ensuring minimum business disruption.
- On-site visit and remediation: An Extreme Networks engineer will arrive within the 4-hour SLA, assess the issue, perform necessary maintenance or hardware replacement, and validate system operation before departing.
Frequently Asked Questions
- What devices are covered under ExtremeWorks Extended Service? The plan covers eligible Extreme Networks hardware under the Extended Service umbrella for the duration of the 1-year term. Coverage specifics are defined in your contract and the service terms. If you’re unsure whether a particular device is included, contact your Extreme Networks account representative for confirmation.
- What happens if a component is out of stock? If a required replacement part is temporarily unavailable, the service team will coordinate an interim workaround if possible and provide an estimated replacement timeline. Once the part is available, it will be installed under the same service terms.
- Is the 4-hour response guaranteed everywhere? The 4-hour on-site response is the standard commitment for covered locations where access and local logistics permit. In rare cases, travel constraints or external conditions may affect timing, in which case the service team will communicate revised ETA promptly.
- Can I add on-site support for additional devices? Yes. ExtremeWorks Extended Service can be extended to include additional eligible devices and locations under the same term, subject to availability and pricing. Your account representative can help tailor the plan to fit your environment.
- What is included in maintenance and parts? The plan includes preventive maintenance, diagnostic work, replacement of failed or degraded hardware components, and labor for installation and testing. It’s designed to minimize downtime and extend the life of your Extreme Networks infrastructure.
- How is the service activated after purchase? Activation typically involves registering the contract in the Extreme Networks service portal, mapping devices to the service, and scheduling the initial on-site visit. Your account manager provides precise steps and documentation to complete activation.
Customer reviews
Showing - Of Reviews
