Extreme Networks ExtremeWorks - Extended Service - 1 Year - Service Extreme Network Inc Ew 4hr Onsite Summit X460-24x

Extreme NetworksSKU: 7160337

Price:
Sale price$2,305.00

Description

Ensure your Extreme Networks infrastructure stays at peak performance with the ExtremeWorks Extended Service. This comprehensive 1-year on-site support plan delivers around-the-clock peace of mind for mission-critical networks, offering rapid 4-hour on-site response, 24x7 coverage, and a complete maintenance solution that includes parts and labor. Specifically designed for the Summit X460-24x family, this service helps maximize uptime, minimize unplanned outages, and keep your network hardware operating at its best. Whether you manage a data center, campus network, or enterprise environment, ExtremeWorks Extended Service is built to align with your operational tempo and business needs, reducing risk and simplifying vendor support for your Extreme Networks devices.

  • 24x7 expert support with 4-hour on-site response: Around-the-clock access to experienced Extreme Networks technicians and a guaranteed on-site response time of four hours to address critical issues quickly, helping minimize downtime and keep your network running smoothly.
  • Comprehensive maintenance, parts, and labor included: The Extended Service covers both parts and labor, ensuring that replacement components and the servicework required to restore functionality are handled under one clean, predictable plan—no unexpected bills or hidden costs.
  • Tailored for Summit X460-24x hardware: Optimized for the Summit X460-24x series, with alignment to device-specific maintenance needs, updates, and compatibility to ensure we’re addressing the exact equipment you rely on.
  • 24/7 reliability and on-site availability: Physical on-site service means technicians come to your location to perform necessary repairs and service interventions, delivering hands-on assistance when you need it most and reducing network disruption caused by remote or delayed remediation.
  • Simplified service experience for maximum productivity: Streamlined escalation, clear service ownership, and a predictable renewal process help your IT team focus on core priorities while maintaining business continuity and network performance.

Technical Details of Extreme Networks ExtremeWorks - Extended Service - 1 Year - Service Extreme Network Inc Ew 4hr Onsite Summit X460-24x

  • Service type: ExtremeWorks Extended Service (1-year coverage) with on-site support.
  • Coverage period: 1 year from the start date of service.
  • Response time: 4-hour on-site response for qualifying incidents.
  • Support model: 24x7 availability to initiate requests and coordinate on-site visits.
  • Service location: On-site at the customer’s facility for hardware repair and replacement as needed.
  • Inclusions: Maintenance, replacement parts (as required), and labor for service interventions.
  • Target device family: Summit X460-24x series and related Extreme Networks hardware covered under the plan.
  • Service subtype: Physical service to address hardware issues with on-site presence and hands-on support.

how to install Extreme Networks ExtremeWorks - Extended Service - 1 Year - Service Extreme Network Inc Ew 4hr Onsite Summit X460-24x

ExtremeWorks Extended Service does not require a traditional software installation. Activation and onboarding steps focus on service eligibility, scheduling, and ensuring your on-site technician can access the equipment when needed. Follow these practical steps to activate and leverage your on-site coverage:

  • Verify eligibility and terms: Confirm that your Summit X460-24x device(s) and related hardware are enrolled in the ExtremeWorks Extended Service program for the specified 1-year term. Review the scope of coverage to understand response times and on-site service windows.
  • Register the service with Extreme Networks: If required, complete the activation process through your account representative or the official Extreme Networks service portal to link the device serial numbers to the Extended Service contract.
  • Prepare for on-site visits: Have a current site contact, access to the equipment room, and any network diagrams or device inventories ready. Note model numbers, serials, and any recent fault history to expedite diagnosis on arrival.
  • Schedule a response or incident: In the event of a fault or outage, open a service ticket through the 24x7 support channel. Provide a concise description of the issue, urgency level, and preferred visit window, then await confirmation of an on-site appointment within the guaranteed 4-hour window.
  • On-site service execution and validation: The Extreme Networks technician will diagnose, replace components as needed, and validate operation. After service, confirm that connectivity and performance meet expected baselines, and retain service documentation for records and audits.

Frequently asked questions

  • Q: What is included in the ExtremeWorks Extended Service for 1 year?
    A: It includes 24x7 support, a guaranteed 4-hour on-site response, on-site maintenance, replacement parts, and labor coverage for your Summit X460-24x devices, ensuring rapid remediation and ongoing hardware reliability.
  • Q: Which devices are covered under this plan?
    A: The plan is designed to cover Extreme Networks Summit X460-24x series hardware and related components, with coverage details defined in your contract and eligibility documentation.
  • Q: Do I need to purchase additional services for remote support?
    A: 24x7 on-site service is the core offering of this extended plan. If remote monitoring or remote remediation is desired, you should discuss options with your Extreme Networks account representative to align with service levels and budget.
  • Q: How is the 4-hour on-site response guaranteed?
    A: The 4-hour SLA applies to qualifying incidents reported through the 24x7 support channel and is contingent on your site location, accessibility, and technician availability. Your contract will specify the exact terms and exclusions.
  • Q: How do I renew or extend this service after one year?
    A: Renewal is typically managed through your Extreme Networks account team. You can initiate renewal discussions before the term ends to ensure continuous coverage and avoid gaps in service.

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