Extreme Networks ExtremeWorks - Extended Service - 1 Year - Service Extreme Network Inc Ew Nbd Ahr Summit X460-48xdc

Protect your critical network infrastructure with Extreme Networks ExtremeWorks Extended Service for the Summit X460-48xdc. This 1-year exchange-based physical service delivers dependable uptime, rapid hardware replacement, and expert support to keep your enterprise networks online and productive. Designed for data centers, campus deployments, and high-availability edge environments, ExtremeWorks minimizes downtime while maximizing network performance and reliability.

• Comprehensive 1-year Extended Service with Exchange and Physical Service, designed to minimize downtime and maximize productivity.
• Next Business Day (NBD) hardware replacement helps you recover quickly from unexpected component failures.
• Advanced Hardware Replacement (AHR) and on-site service from trained Extreme Networks technicians ensure rapid problem resolution.
• Seamless coverage for the Summit X460-48xdc platform, with clearly defined service levels aligned to critical business timelines.
• Flexible activation and management through your Extreme Networks account or certified partners, ensuring the service matches your deployment needs.

Technical Details of Extreme Networks ExtremeWorks - Extended Service - 1 Year

• Service Type: Extended Service with Exchange and Physical Service sub-type
• Duration: 1 Year
• Coverage: Hardware exchange and on-site support where applicable
• Applicable Device: Summit X460-48xdc
• Service Benefits: Maximize uptime, rapid issue resolution, predictable budgeting, and streamlined support

How to install Extreme Networks ExtremeWorks - Extended Service

ExtremeWorks is a service rather than software, so there is no traditional installation. Activation and enrollment are the key steps to ensure coverage is in place for your Summit X460-48xdc. The process is designed to be seamless, often integrated into your existing Extreme Networks account or handled through your authorized partner. Follow these steps to activate and leverage the Extended Service effectively:

• Step 1: Verify eligibility and gather device details. Confirm that the Summit X460-48xdc is within the Extended Service program and collect the device serial number, model information, purchase date, and customer account details.
• Step 2: Activate the service in your Extreme Networks account or through your approved channel partner. Link the service to the specific Summit X460-48xdc unit to ensure accurate coverage and SLA alignment.
• Step 3: Confirm service level and location. Ensure the service is set to the correct geographic region and site location so that Next Business Day or on-site responses can be executed promptly if a fault occurs.
• Step 4: Establish escalation and contact preferences. Provide the primary contact, alternate contacts, and preferred escalation paths so Extreme Networks can respond without delay.
• Step 5: Document the RMA and exchange process. If hardware exchange is required, understand the RMA steps, shipping arrangements, and replacement timing to minimize disruption to your network services.

Frequently asked questions

• What is included in ExtremeWorks Extended Service? ExtremeWorks Extended Service provides a one-year coverage window that includes hardware exchange and physical service to support the Summit X460-48xdc deployment. It encompasses rapid replacement of failed components, on-site or remote assistance as defined by the SLA, and access to Extreme Networks technical resources for issue resolution.
• What does Exchange - Physical Service mean? Exchange with Physical Service means that when a hardware fault is detected or suspected, a replacement part or module is provided to restore operation. Depending on the SLA, this may involve shipping a replacement to your site or performing on-site service to complete the exchange.
• Is Next Business Day (NBD) delivery available? NBD delivery is typically part of the service to minimize downtime, subject to regional availability and location. Exact response times are defined in the service agreement and SLA per your region.
• Can I upgrade or extend the service? Yes. Extensions or upgrades can be discussed with your sales representative or partner, and are commonly accommodated under the ExtremeWorks program terms and capacity.
• Which devices are eligible? The ExtremeWorks Extended Service is designed for eligible Extreme Networks devices, including Summit X460-48xdc. Eligibility is confirmed at the time of purchase or via your account manager.