Description
Experience unparalleled support and reliability with Extreme Networks ExtremeWorks - Extended Service. This 1-Year service plan is meticulously designed to safeguard your valuable network investment, ensuring that your operations run seamlessly and efficiently. With a dedicated focus on enhancing performance and productivity, you can have peace of mind knowing that expert assistance is available around the clock.
Key Features of Extreme Networks ExtremeWorks - Extended Service
- 24/7 Availability: Enjoy round-the-clock support that gives you access to expert assistance whenever you need it, minimizing downtime and maximizing your operational efficiency.
- 4-Hour Exchange Service: Benefit from rapid parts replacement with our quick 4-hour exchange service, allowing you to swiftly address any issues that may arise and quickly return to business as usual.
- Physical Service Type: This service subtype enhances productivity by providing hands-on support, ensuring timely completion of every project according to your specifications.
- Investment Protection: Safeguard your networking investment with this service that adds value through increased reliability and targeted support for any mishaps that may happen.
- 1-Year Service Duration: A full year of dependable service provides consistent and accurate results essential for maintaining a robust network infrastructure.
Technical Details of Extreme Networks ExtremeWorks - Extended Service
- Service Type: Extended Service
- Duration: 1 Year
- Availability: 24 x 7 Support
- Service Response Time: 4 Hours Exchange Service
- Coverage: Physical service for hands-on support
How to Install Extreme Networks ExtremeWorks - Extended Service
Activating your Extreme Networks ExtremeWorks - Extended Service is simple. Just follow these steps:
- Purchase the service plan online or through a registered Extreme Networks partner.
- Upon purchase, you will receive a confirmation email containing your service agreement details.
- Contact Extreme Networks support using the provided phone number or email address to initiate your service.
- Follow the instructions given by the support team to finalize the activation of your service.
- Keep your service agreement on hand for reference and ensure you have access to 24/7 support whenever needed.
Frequently Asked Questions
- What does the 24/7 support include? The 24/7 support encompasses access to technical assistance, troubleshooting guidance, and expedited service for parts replacement, ensuring that issues are resolved promptly.
- How does the 4-hour exchange service work? The 4-hour exchange service allows you to receive a replacement part within four hours of reporting an issue, minimizing downtime and keeping your network operational.
- What happens after the 1-year service period? After the one-year period, you will need to renew your Extended Service plan to continue receiving the benefits of support and parts replacement.
- Can I upgrade my service plan? Yes, you can upgrade your service plan at any time by contacting the Extreme Networks support team for options and pricing.
- Is there a limit to the number of service requests I can make? No, there is no limit to the number of service requests you can make while your service is active. We are here to support you as needed.
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