Description
The Extreme Networks ExtremeWorks - Extended Service - 1 Year is designed for businesses seeking robust support and service for their networking equipment. This service plan ensures that your network infrastructure operates optimally with minimal interruptions. Offering unparalleled support with 24/7 availability and next business day on-site assistance, this extended service plan provides peace of mind, knowing your network needs are in expert hands.
- 24/7 Availability: Benefit from around-the-clock support, ensuring that any issues are promptly addressed, no matter the time of day or night.
- Next Business Day On-Site Support: Experience minimal downtime with a service response time that guarantees on-site support the very next business day, allowing your operations to remain uninterrupted.
- Parts Replacement Service: Take advantage of a reliable parts replacement service that enhances your equipment's efficiency, providing the dependability needed to keep your network functioning smoothly.
- Electronic and Physical Support: This service includes both electronic and physical support to meet a diverse range of operational requirements, ensuring convenience in troubleshooting.
- Comprehensive Maintenance: Enjoy maintenance that includes both parts and labor, covering all aspects of your network equipment for seamless performance and improved usability.
Technical Details of Product
- Service Duration: 1 Year
- Service Type: Extended Service
- Support Type: On-Site Maintenance
- Response Time: Next Business Day
- Service Availability: 24 x 7
- Service Components: Parts & Labor
- Service Sub-type: Electronic and Physical
How to Install
To utilize the Extreme Networks ExtremeWorks Extended Service, follow these simple steps:
- Purchase the ExtremeWorks Extended Service through a certified Extreme Networks partner or directly from their website.
- Once your purchase is confirmed, you will receive a service agreement with detailed instructions on how to activate the service.
- For on-site service, schedule an appointment with Extreme Networks support, providing them with details about your network equipment and any issues encountered.
- Upon arrival, the technician will evaluate your system, perform necessary maintenance, and replace any faulty parts as per the service terms.
- Maintain communication with the support team for any further assistance or follow-up services.
Frequently Asked Questions
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Q: What does the Extreme Networks ExtremeWorks Extended Service cover?
A: The service covers on-site maintenance, parts replacement, and technical support for your Extreme Networks equipment, ensuring optimal performance and minimal downtime. -
Q: Is 24/7 support available for all types of issues?
A: Yes, 24/7 support is available for all technical issues, allowing you to get assistance whenever you need it. -
Q: How quickly can I expect parts to be replaced?
A: With the Next Business Day service response, you can expect parts to be replaced as soon as the next business day after a service request is made. -
Q: Can I upgrade my service plan after purchasing?
A: Yes, you can discuss service upgrade options with your Extreme Networks representative to find a plan that better suits your needs. -
Q: What should I do if I encounter an issue outside of regular business hours?
A: Simply contact the 24/7 support hotline provided in your service agreement to get assistance with your issue.
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