Description
Protect your critical network infrastructure with Extreme Networks ExtremeWorks Extended Service. This concise one-year service plan delivers reliable, hands-on support exactly when you need it – around the clock with a guaranteed four-hour onsite response. Designed to maximize uptime and minimize business disruption, ExtremeWorks provides comprehensive coverage that includes maintenance, parts and labor, and accessible email support to keep your network running smoothly. With proactive maintenance and rapid on-site assistance, you gain peace of mind knowing expert engineers are ready to respond, diagnose, and repair any issue that threatens performance or availability. This service is tailored for organizations that rely on high-performance networking gear and need a dependable, transparent support lifecycle from a trusted provider.
- Uninterrupted availability with 24x7 support and a guaranteed four-hour on-site response. This means critical problems are addressed quickly by qualified Extreme Networks engineers, reducing downtime and keeping your operations online even during off-hours. The rapid on-site mobility ensures that replacement hardware, if needed, is delivered and installed without delaying your business processes. The result is a more resilient network and less time spent waiting for remote fixes to resolve urgent issues.
- Comprehensive maintenance included. ExtremeWorks covers proactive maintenance activities designed to prevent faults before they impact performance. Routine checks, firmware validation, and configuration reviews help optimize network efficiency, extend device lifecycles, and maintain alignment with your evolving IT requirements. By reducing the probability of unexpected outages, this service supports steady service levels and predictable budgeting for your networking environment.
- Parts and labor covered. In the event of hardware faults, the plan provides the necessary replacement components and the labor to install them, so you aren’t surprised by additional charges. This translates into a simpler procurement process and faster restoration of connectivity for critical services. Knowing that replacement parts are included adds a level of assurance that your equipment will operate at peak performance with minimal interruption.
- Email support for dependable, fast assistance. In addition to on-site visits, you’ll have direct access to Extreme Networks’ email support channel for case creation, status updates, and guidance. This channel facilitates clear communication, timely escalation, and detailed documentation of every service interaction. It’s a convenient way to raise issues, track progress, and receive expert recommendations without waiting on phone queues.
- One-year extension with scalable coverage. The Extended Service plan is designed to align with typical hardware refresh cycles and IT project timelines, offering a straightforward renewal path that keeps protection active as your network evolves. This flexibility helps you maintain continuous support during growth, upgrades, and strategic initiatives, ensuring your network remains protected through the entire support window.
Technical Details of Extreme Networks ExtremeWorks - Extended Service - 1 Year - Onsite H32119
- SKU: H32119
- Service Coverage: 24x7x4 hour on-site response
- Duration: 1 Year
- Service Type: Extended Service
- Inclusions: Maintenance, Parts & Labor, Email Support
- Delivery & On-site: On-site maintenance and repair
How to install ExtremeWorks - Extended Service
- Step 1 — Verify eligibility: Confirm that your Extreme Networks hardware and software assets are eligible for the ExtremeWorks Extended Service plan under the H32119 SKU. Review any prerequisites or regional limitations with your account manager or authorized reseller to ensure proper coverage from activation onward.
- Step 2 — Gather contract and asset details: Collect essential information such as the service contract number, device serial numbers, model names, and location details. Having accurate asset data accelerates the activation process and ensures accurate dispatch when on-site assistance is required.
- Step 3 — Activate the service: Access the Extreme Networks support portal or your account portal to activate the Extended Service. Enter the SKU (H32119), confirm the coverage window, and set escalation preferences. Once activated, you’ll receive confirmation and a reference number for future support requests.
- Step 4 — Schedule and prepare for on-site visits: If on-site service is required, coordinate a date and time window with Extreme Networks’ field team. Ensure that site access, power, and network device inventories are prepared, and that relevant stakeholders are informed to facilitate a smooth service visit.
- Step 5 — Maintain ongoing communication and documentation: After activation and any on-site service, keep a running record of service actions, parts installed, and outcomes. Utilize email support for status updates and follow-up recommendations, and review the maintenance schedule to sustain optimal performance throughout the contract period.
Frequently asked questions
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Q: What does ExtremeWorks Extended Service include?
A: It includes 24x7 support with a guaranteed four-hour on-site response, on-site maintenance, parts and labor coverage, and email support to help you manage incidents, escalation, and long-term maintenance plans for your Extreme Networks hardware and software. -
Q: What is the guaranteed on-site response time?
A: The service guarantees a four-hour on-site response, available around the clock (24x7), to minimize downtime and accelerate fault resolution for critical devices and networks. -
Q: Are parts and labor really included?
A: Yes. The plan covers both replacement parts and the labor required to install them, ensuring that hardware issues are resolved efficiently without unexpected charges during the contract period. -
Q: How does email support work?
A: Email support provides a direct channel to Extreme Networks’ technical experts for case creation, status updates, and guidance. It complements on-site service by enabling timely remote assistance and thorough documentation of each service interaction. -
Q: How do I activate or renew this service?
A: Activation typically occurs through the Extreme Networks customer portal or via your authorized reseller. During activation, you’ll confirm the SKU (H32119), service term (1 year), and escalation preferences. Renewal can be arranged before expiration to maintain uninterrupted coverage. -
Q: Can I add this service to existing equipment or upgrade a current plan?
A: In many cases, extensions can be applied to compatible devices or upgraded as your network progresses. Contact your account manager to review eligibility, coverage details, and potential pricing for adding the ExtremeWorks Extended Service to additional assets.
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