Description
The Extreme Networks ExtremeWorks - Extended Service is an essential maintenance solution designed to keep your network systems functioning at their best. This 1-Year service plan focuses on minimizing downtime and maximizing reliability for your organization, providing peace of mind while controlling total ownership costs. With unparalleled support, you can ensure your network operates smoothly and effectively.
- 24/7 Availability: Enjoy round-the-clock support with the ExtremeWorks service, ensuring that your network is continuously monitored and maintained. This allows you to focus on your core business operations without worrying about potential disruptions.
- Rapid On-Site Response: Benefit from a swift 4-hour on-site response time, which minimizes potential disruptions. Your system will be back online quickly and efficiently, helping maintain operational continuity.
- Comprehensive Parts & Labor Coverage: With this service plan, you receive complete coverage for both parts replacement and labor. Any mishaps that occur can be addressed promptly without incurring additional costs, keeping your budget intact.
- Enhanced Predictability: The service plan provides you with a predictable total cost of ownership. This predictability enables effective budgeting and financial stability, eliminating the stress of unexpected maintenance expenses.
- Electronic and Physical Service Support: Experience the convenience of both electronic and physical service options. Whether you face challenges or require assistance, all of your operational needs will be met efficiently.
Technical Details of Product
- Service Type: Extended Service
- Duration: 1 Year
- Support Type: 24 x 7 x 4 Hour On-site Maintenance
- Coverage: Parts & Labor
- Service Features: Electronic and Physical support options
- Response Time: 4 Hours for Parts & Labor
- Reliability: High dependability with minimized inventory costs
How to Install
Installing the Extreme Networks ExtremeWorks - Extended Service is a straightforward process. After your purchase, you will receive a confirmation email that includes detailed instructions on how to access your benefits. To get started:
- Review the installation instructions provided in your confirmation email.
- Contact the Extreme Networks support team to activate your service.
- Schedule any on-site visits as needed by communicating your requirements with our support staff.
- Keep your service confirmation handy for reference during any service requests.
Frequently Asked Questions
- What does the 24/7 support include? The 24/7 support includes access to our experienced technicians who are available to resolve your issues at any time, day or night.
- How quickly can I expect on-site service? You can expect on-site service within 4 hours of your service request, ensuring that your systems are back online promptly.
- Are there any additional costs associated with parts replacement? No, parts replacement is covered under the service, so you will not incur additional costs for covered parts and labor.
- Can I upgrade my service after purchasing it? Yes, upgrades can be arranged. Please contact our customer support for more information on available options.
- Is the service limited to specific products? The ExtremeWorks - Extended Service is designed to support a wide range of Extreme Networks products. Please check with our support team for specific compatibility details.
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