Extreme Networks ExtremeWorks - Extended Service - 1 Year - Service Onsite Summit X480-48t

Introducing the Extreme Networks ExtremeWorks - Extended Service - 1 Year - Service, a comprehensive support solution meticulously crafted to safeguard your network investment while guaranteeing peak productivity and operational reliability. Designed for businesses that rely on robust networking infrastructure, this premium service combines rapid response times with round-the-clock expert assistance to keep your operations running smoothly.

• Comprehensive 24 x 7 Support: Enjoy uninterrupted access to expert assistance, ensuring your network runs seamlessly. Our dedicated support team is available every hour of the day to promptly address your concerns.
• Rapid 4-Hour On-Site Response: In the event of a system failure or technical issue, our team pledges a swift 4-hour on-site response time. This quick service minimizes downtime, allowing your operations to continue efficiently.
• All-Inclusive Parts and Labor Coverage: The ExtremeWorks service encompasses both parts and labor, presenting a cost-effective solution for maintenance and repairs. This lets you concentrate on your core business while we manage the technical aspects.
• Physical Protection for Optimal Performance: Anticipate a boost in reliability and productivity with our hands-on service and support. Our physical service subtype guarantees that your network operates at its peak, regardless of the circumstances.
• One Year of Dependable Service: With a duration of one year, this service ensures continual support without the hassle of frequent renewals. This long-term commitment not only enhances your peace of mind but also facilitates effective budget planning.

Technical Details of the Product

• Service Type: Extended Service
• Duration: 1 Year
• Service Availability: 24 x 7
• Response Time: 4 Hours
• Service Characteristics: Maintenance, Parts & Labor

How to Install

Installing the Extreme Networks ExtremeWorks service is a straightforward process. Here’s how:

1. Contact your Extreme Networks representative to book your Extended Service.
2. Provide necessary details about your existing network setup and any specific requirements.
3. Once the service is confirmed, our team will schedule an on-site visit for the initial assessment.
4. After assessment, our engineers will ensure that all necessary components and tools are on-site for efficient service delivery.
5. Enjoy continuous access to 24/7 support and a commitment to a 4-hour response time throughout your service period.

Frequently Asked Questions

• What is included in the ExtremeWorks service? The service includes 24/7 support, a 4-hour on-site response time, parts and labor coverage for repairs, and overall maintenance services.
• How do I report an issue? You can report any issues through our dedicated support line, available 24/7. Simply call or email us with your service request.
• What happens if a part is needed for my equipment? If a part is needed, our team will procure and replace the necessary components as part of your service agreement, ensuring minimal disruption to your operations.
• Can I renew the service after one year? Yes, we offer renewal options for the ExtremeWorks service, allowing you to maintain continuous support and coverage for your network.
• Is training provided with the service? While the service focuses primarily on maintenance and support, our technicians can provide guidance and best practices during on-site visits to help you optimize your network performance.