Extreme Networks Extremeworks Managed Services Monitoringplus Ahr Advanced Hardware Replacement 1 Year Service

Extreme Networks Extremeworks Managed Services MonitoringPLUS - AHR (Advanced Hardware Replacement) is a comprehensive 1-year service designed to maximize network reliability, uptime, and performance for enterprise environments. This offering combines continuous remote network monitoring, proactive issue resolution, and rapid hardware replacement with expert technical support and ongoing software updates. Built for organizations that depend on uninterrupted connectivity, MonitoringPLUS - AHR delivers peace of mind by catching issues before they impact users, extending hardware lifecycles, and simplifying IT operations through a single, integrated managed service. With a focus on proactive maintenance, real-time analytics, and flexible service levels, this solution helps you reduce operational costs, improve security posture, and stay ahead in a fast-changing digital landscape. It’s not just a service—it’s a strategic partnership with Extreme Networks support that scales with your network needs, ensuring your covered devices receive the highest level of care, every day.

• Continuous Remote Network Monitoring: 24/7 surveillance across your covered infrastructure with real-time analytics and anomaly detection. Proactive insights allow your team to address emerging issues before they cause outages, safeguarding uptime and improving performance for critical applications.
• Advanced Hardware Replacement (AHR): Fast, hassle-free replacement of faulty components under prioritized service levels. This feature minimizes downtime, extends device lifespans, and keeps your network humming during migrations, growth, and device aging.
• Expert Technical Support: Access a dedicated team of certified Extreme Networks engineers who provide prompt guidance, troubleshooting, and escalation management. Benefit from a knowledge-rich support experience designed to resolve complex network challenges quickly.
• Operational Software Updates and Upgrades: Regular, seamlessly delivered updates and firmware upgrades to maintain compatibility with the latest technologies, security protections, and performance enhancements without disrupting operations.
• Customizable Service Levels: Flexible options aligned to your purchase tier and business requirements. Tailor response times, coverage windows, and support scope to fit your organizational risk tolerance and budget.

Technical Details of Extreme Networks Extremeworks Managed Services MonitoringPLUS - AHR Advanced Hardware Replacement 1 Year Service

Technical details are provided by Extreme Networks and by the Synnex specifications page for the specific SKU/UPC applicable to your order. The following outlines the general scope of the MonitoringPLUS - AHR offering:

• Service Type: Managed services with 24/7 network monitoring, proactive issue resolution, software updates, and advanced hardware replacement.
• Coverage Period: 1 year from the activation date, with options to renew or extend based on contract terms.
• Monitoring Coverage: Real-time, continuous surveillance of covered network devices and software platforms to detect performance degradations, security anomalies, and potential outages.
• Hardware Replacement (AHR): Priority hardware replacement for failed components to minimize downtime and preserve service levels.
• Software Updates: Regular updates, security patches, and feature enhancements applied in a controlled manner to maintain compatibility and performance.
• Support Model: Access to Extreme Networks certified professionals with escalation paths and documented service level commitments.
• Service Levels: Customizable per purchase tier; response and resolution times vary by tier and criticality of incidents.
• Platform and Access: Cloud-enabled monitoring dashboards, telemetry ingestion from covered devices, and secure remote management capabilities.
• Onboarding and Training: Structured onboarding, device inventory validation, and user training to maximize value from monitoring dashboards and alerts.
• Security and Compliance: Emphasis on protecting data, secure access, and alignment with industry best practices in network management.

Note: Exact specifications (such as SKU, UPC, and region-specific terms) are documented on the official Synnex specifications page for the corresponding product reference. Please refer to the official SKU/UPC once your purchase is confirmed to obtain the precise technical details and service terms.

How to install MonitoringPLUS - AHR

Activation and onboarding are designed to be straightforward with support from Extreme Networks. Follow these steps to bring MonitoringPLUS - AHR into your environment and start benefiting from 24/7 monitoring and rapid hardware replacement:

1. Confirm Eligibility and Purchase: Ensure you have the MonitoringPLUS - AHR 1-year service included in your order. Review any regional terms and confirm the service level you need based on device counts and criticality of your network.
2. Coordinate Onboarding: Schedule an onboarding session with Extreme Networks’ managed services team. Prepare your inventory of covered devices (switches, routers, and select appliances) and your contact points for the monitoring and support channels.
3. Provide Network Inventory: Share a comprehensive list of covered devices, including model numbers, serials, and management IPs. This enables accurate monitoring policy creation and tailored hardware replacement workflows.
4. Configure Access and Telemetry: Establish secure access for the Extreme Networks team to your management plane or telemetry streams. Verify firewall rules, VPN considerations, and any network segmentation requirements to ensure uninterrupted data flow for monitoring.
5. Define Alerts and Escalation Paths: Work with the service team to configure alert thresholds, notification channels, and escalation contacts. Set up dashboards that reflect your KPIs and business priorities.
6. Activate Monitoring and Validate Telemetry: Turn on monitoring for all covered devices, verify data ingestion, and confirm that dashboards render accurately. Run initial tests to ensure alerting and AHR workflows trigger as expected.
7. Plan for Updates and Maintenance Windows: Schedule regular maintenance windows for software updates to minimize user impact. Establish a process for change management and rollback if needed.
8. Review and Optimize: After initial weeks of operation, review incident trends, uptime metrics, and hardware replacement outcomes. Refine service levels and monitoring configurations to maximize value.

Frequently asked questions

What is MonitoringPLUS - AHR?

MonitoringPLUS - AHR is Extreme Networks’ 1-year managed service that combines continuous remote network monitoring, proactive issue resolution, ongoing software updates, and Advanced Hardware Replacement to minimize downtime and extend hardware life. It also includes access to expert technical support and customizable service levels.

What does Advanced Hardware Replacement include?

AHR provides fast replacement of faulty components within the scope of the purchased service level. This reduces mean time to repair and keeps critical network paths available, helping to protect business continuity.

What kinds of devices are covered?

Coverage typically includes essential network devices such as core switches, distribution switches, and applicable routers and appliances as defined in the service contract. Exact device eligibility is determined by the SKU and purchase terms.

What are the benefits of 24/7 monitoring?

Around-the-clock monitoring detects anomalies in real time, enabling rapid response, preventing outages, and enabling proactive maintenance that preserves performance and security.

Can service levels be customized?

Yes. Service levels can be tailored to your organization’s needs and budget. Customization can affect response times, coverage windows, and included features like hardware replacement SLAs.

How do I install or onboard this service?

Onboarding is conducted by Extreme Networks’ managed services team. It involves inventory collection, secure access configuration, telemetry setup, alerting configuration, and a guided validation of monitoring dashboards and hardware replacement workflows.

Is this suitable for both on-premises and hybrid environments?

MonitoringPLUS - AHR is designed for network environments that rely on Extreme Networks equipment and associated infrastructure. It supports on-premises deployments and hybrid configurations where monitoring visibility and hardware replacement capability are needed.

What kind of support is included?

Dedicated professional support from certified Extreme Networks engineers, with escalation paths and access to resources that help resolve complex network issues efficiently.

How are updates delivered?

Software updates and firmware upgrades are delivered as part of ongoing maintenance. Updates are scheduled to minimize disruption and tested for compatibility with your environment.

What is the typical response time?

Response times depend on the selected service level and incident severity. Your contract outlines exact SLAs, with faster responses for higher-priority issues and critical outages.