Description
Enhance your network's performance and reliability with the Extreme Networks ExtremeWorks Managed Services MonitoringPLUS - AHR (Advanced Hardware Replacement) - 1 Year - Service. This comprehensive service offering ensures your IT infrastructure is always supported, allowing you to focus on your core business while we manage your network health.
- Continuous Remote Network Monitoring: Enjoy peace of mind with round-the-clock monitoring of your network's health and performance. Our dedicated team analyzes system events and issues in real-time, enabling quick resolution of any potential problems before they affect your operations.
- Comprehensive Technical Support: Gain access to Extreme Networks’ Network Control Center (NCC) 24/7, 365 days a year. Whether you need assistance with product-related questions or require immediate help with technical issues, our expert support team is just a call or click away.
- Operational Software Updates and Upgrades: Stay ahead of the curve with regular updates to your operational software. Our service ensures that your systems are running the latest versions, providing enhanced functionality and security features to protect your business.
- Advanced Hardware Replacement (AHR): Experience the convenience of Next Business Day hardware replacement, minimizing downtime and maximizing productivity. Our AHR service ensures that any faulty hardware is swiftly replaced, allowing your operations to continue without interruption.
- Real-Time Access to Network Insights: With the Extreme Networks Managed Services Gateway, you have real-time access to critical information about your network's performance and security. Evaluate saved configurations, utilize an inventory database, and generate standardized network reports to make informed decisions.
Technical Details of the Product
Service Duration: 1 Year
Support Availability: 24/7, 365 days a year
Next Business Day hardware replacement response time
Access to the Extreme Networks Managed Services Gateway
How to Install
Installing the Extreme Networks ExtremeWorks Managed Services MonitoringPLUS - AHR service is straightforward. After purchasing, follow these steps:
- Contact your Extreme Networks representative to set up your account and service access.
- Once your account is activated, log in to the Extreme Networks Managed Services Gateway to configure your network settings.
- Ensure all devices are registered within the service for effective monitoring.
- Review and customize alarm notifications to suit your operational needs.
- Begin utilizing the service by accessing support and monitoring capabilities through the NCC.
Frequently Asked Questions
What is Advanced Hardware Replacement (AHR)? AHR is a service that provides you with a replacement hardware unit on the next business day if a covered device fails, minimizing disruptions to your operations.
How does continuous remote network monitoring work? Our system continuously tracks network performance and health, sending alerts and notifications when issues are detected, allowing for timely intervention.
What kind of technical support can I expect? You will have access to expert support via telephone and web chat 24/7 throughout the year for any product-related issues or questions.
Are software updates included in the service? Yes, operational software updates and upgrades are included, ensuring your systems are always up to date with the latest security and functionality enhancements.
How do I access the Extreme Networks Managed Services Gateway? After setting up your account through your Extreme Networks representative, you can log in to the Managed Services Gateway using your provided credentials.
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