Extreme Networks ExtremeWorks Managed Services MonitoringPLUS - AHR (Advanced Hardware Replacement) - Extended Service - 1 Year - Service

Introducing the Extreme Networks ExtremeWorks Managed Services MonitoringPLUS - AHR (Advanced Hardware Replacement) - Extended Service - 1 Year, a cutting-edge solution tailored for businesses aiming to enhance their network reliability and performance. This service is meticulously designed to provide seamless support and comprehensive monitoring, ensuring your network operates at peak efficiency around the clock. With a robust array of features, organizations can benefit from real-time insights, immediate technical assistance, and a commitment to minimal downtime through advanced hardware replacement.

• Continuous Remote Monitoring: Experience unparalleled peace of mind with 24/7 remote network monitoring that proactively detects and resolves potential issues before they disrupt your business operations.
• Advanced Hardware Replacement: Benefit from a swift response to hardware failures with the advanced parts replacement service, ensuring dependable efficiency and minimal downtime.
• Access to Network Control Center: Gain round-the-clock telephone and web access to Extreme's Network Control Center (NCC), providing instant support and product-related assistance 365 days a year.
• Real-Time Network Insights: Utilize the Extreme Networks Managed Services Gateway for immediate access to vital network health metrics, performance metrics, security issues, saved configurations, and an inventory database.
• Efficient Operational Software Updates: Stay ahead of the curve with regular operational software updates to ensure your systems leverage the latest technologies, features, and security enhancements.

Technical Details of the Product

• Service Type: Managed Services MonitoringPLUS - AHR
• Service Duration: 1 Year
• Response Time: 4 Hour Advanced Parts Replacement Service
• Support Availability: 24x7 (24 hours a day, 365 days a year)
• Access to: Extreme Networks Managed Services Gateway and Network Control Center

How to Install

To begin utilizing the Extreme Networks ExtremeWorks Managed Services MonitoringPLUS - AHR, follow these simple steps:

• Purchase the service through an authorized Extreme Networks distributor or partner.
• Once the service is activated, configure your network devices to allow for remote monitoring.
• Log in to the Extreme Networks Managed Services Gateway to access real-time insights and management features.
• Contact the Network Control Center as needed for technical support and assistance.
• Ensure that your team is aware of the procedures for requesting an Advanced Hardware Replacement if necessary.

Frequently Asked Questions

• What does the Advanced Hardware Replacement service include? The Advanced Hardware Replacement service includes the replacement of defective hardware components within a 4-hour response time, ensuring minimal disruption to your business.
• How often are operational software updates provided? Operational software updates and upgrades are provided regularly to ensure your systems are up-to-date with the latest features and security improvements.
• Is support available outside of business hours? Yes, the support is available 24 hours a day, 365 days a year, ensuring that you can get assistance whenever you need it.
• Can I monitor multiple locations with this service? Yes, the service is designed to monitor multiple locations, providing a comprehensive view of your network performance across all sites.
• How do I initiate a maintenance service request? You can initiate a maintenance service request by contacting the Network Control Center via telephone or web access, where our expert support team will assist you.