Description
Ensure your network operates with maximum uptime and peak efficiency using Extreme Networks Extremeworks Managed Services MonitoringPLUS - AHR (Advanced Hardware Replacement). This one-year extended service is engineered to deliver relentless reliability, proactive monitoring, and expert support for your network infrastructure. With MonitoringPLUS - AHR, your business can focus on growth while the network team handles the technical details, keeping critical systems online and productive around the clock. Through continuous remote monitoring, fast hardware replacement, and expert guidance from Extreme Networks, you gain a resilient, future-ready network that adapts to evolving demands.
- Continuous remote monitoring for real-time visibility: Round-the-clock monitoring provides immediate insight into network health, performance trends, and security posture. Early detection of anomalies helps prevent downtime, minimize service interruptions, and keep mission-critical applications running smoothly.
- Advanced Hardware Replacement to minimize downtime: When hardware components fail, the Advanced Hardware Replacement service guarantees rapid parts replacement and remediation. This minimizes operational disruption, shortens MTTR, and accelerates service restoration to maintain business continuity.
- 24/7 technical support from Extreme Networks’ NCC: Access the Network Control Center (NCC) at any time, any day of the year. Our network experts are available to triage issues, provide guidance, and coordinate escalation to ensure rapid resolution for complex problems.
- Regular operational software updates: Stay ahead with ongoing software updates and upgrades that optimize performance, enhance security, and introduce the latest features compatible with your network ecosystem.
- Comprehensive reporting and inventory visibility: The Managed Services Gateway delivers standardized network reports and an up-to-date inventory database, empowering data-driven decisions and efficient capacity planning.
Technical Details of Extreme Networks Extremeworks Managed Services MonitoringPLUS - AHR
- Service Type: Managed Services MonitoringPLUS - AHR
- Duration: 1 Year Extended Service
- Service Coverage: Continuous remote monitoring, advanced hardware replacement, operational software updates, and technical support
- Support Accessibility: 24/7 access to Extreme Networks' Network Control Center (NCC)
- Network Performance Monitoring: Real-time access to network health and security issues
how to install Extreme Networks Extremeworks Managed Services MonitoringPLUS - AHR
- Step 1: Purchase the service plan directly from Extreme Networks or an authorized reseller. This initiates your contract and sets expectations for service levels and response times.
- Step 2: After purchase, you will receive a confirmation email containing your service details and activation instructions. Save this information for easy reference during setup and future renewals.
- Step 3: Log in to the Extreme Networks Managed Services Gateway using the credentials provided in your confirmation email. The gateway is your centralized portal for monitoring, configuration, and reporting.
- Step 4: Activate your MonitoringPLUS - AHR service within the gateway and configure any necessary settings for your network devices. This includes enabling remote monitoring, linking device inventories, and setting notification preferences.
- Step 5: If you need assistance, contact the Network Control Center (NCC) for setup support and guidance. They can help validate device discovery, confirm monitoring coverage, and assist with initial policy and alert configurations.
- Step 6: Validate ongoing operation by reviewing real-time dashboards, ensuring alerts are correctly routed to your team, and confirming that hardware replacement processes are in place for any supported platforms.
Frequently asked questions
Q: What is included in the MonitoringPLUS - AHR program?
A: MonitoringPLUS - AHR combines continuous remote monitoring with proactive health checks, Advanced Hardware Replacement for rapid parts replacement, 24/7 technical support from Extreme Networks’ NCC, and regular operational software updates, plus access to standardized reporting and an up-to-date inventory through the Managed Services Gateway. It is designed to maximize uptime, reduce mean time to repair, and provide clear visibility into network operations.
Q: How does Advanced Hardware Replacement work?
A: When a hardware component fails, the Advanced Hardware Replacement service prioritizes rapid parts replacement and remediation. Extreme Networks coordinates replacement parts and processes to minimize downtime, with the goal of restoring service as quickly as possible. This coverage is part of the extended one-year service period and is designed to keep critical network functions online with minimal disruption to business operations.
Q: Is support available 24/7?
A: Yes. The service includes ongoing access to Extreme Networks' Network Control Center (NCC) 24 hours a day, 7 days a week, 365 days a year. The NCC provides expert guidance, triage, escalation, and coordination to resolve issues that affect network performance and security, ensuring you have hands-on assistance whenever you need it.
Q: What kind of software updates are included?
A: The program provides regular operational software updates and upgrades for your network devices and management platforms. Updates are designed to enhance performance, fix vulnerabilities, and ensure compatibility with evolving standards, helping you stay current without manual intervention.
Q: What reporting and inventory access do I get?
A: Through the Extreme Networks Managed Services Gateway, you gain access to standardized network reports and an up-to-date inventory database. These insights support capacity planning, security posture reviews, performance trend analysis, and management oversight, enabling informed decision-making and better resource allocation.
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