Description
Ensure your network operates seamlessly with Extreme Networks ExtremeWorks Managed Services MonitoringPLUS - AHR (Advanced Hardware Replacement). This comprehensive extended service plan, valid for one year, is tailored to deliver unparalleled reliability, proactive monitoring, and expert support for your network infrastructure. With this service, you can focus on your business while we take care of the technical details, ensuring that your network remains operational at all times.
- Continuous Remote Monitoring: Experience round-the-clock remote network monitoring that offers real-time visibility into your network's health, performance, and security. This proactive approach is designed to detect issues before they escalate, minimizing downtime and ensuring smooth business operations.
- Advanced Hardware Replacement: In the event of hardware failures, enjoy the benefits of our Advanced Hardware Replacement service, which guarantees quick and efficient parts replacement. This service is vital for minimizing disruptions to your business operations, allowing you to get back on track as quickly as possible.
- Technical Support: Gain immediate access to Extreme Networks' dedicated Network Control Center (NCC), which provides technical support 24/7, every day of the year. Our team of experts is just a call away, ready to assist with product-related inquiries or urgent issues to ensure your network runs smoothly.
- Operational Software Updates: Stay ahead of the curve with regular operational software updates and upgrades. This ensures that your network infrastructure is performing optimally and that you benefit from the latest technological advancements.
- Comprehensive Reporting: Utilize the Extreme Networks Managed Services Gateway to access standardized network reports and an inventory database. This feature allows you to make data-driven decisions and conduct thorough assessments of your network’s performance.
Technical Details of the Product
- Service Type: Managed Services MonitoringPLUS - AHR
- Duration: 1 Year Extended Service
- Service Coverage: Continuous remote monitoring, advanced hardware replacement, operational software updates, and technical support.
- Support Accessibility: 24/7 access to Extreme's Network Control Center (NCC)
- Network Performance Monitoring: Real-time access to network health and security issues
How to Install
To install the Extreme Networks ExtremeWorks Managed Services MonitoringPLUS - AHR, follow these steps:
- Purchase the service plan directly from Extreme Networks or an authorized reseller.
- Upon purchase, you will receive a confirmation email containing your service details and activation instructions.
- Log in to the Extreme Networks Managed Services Gateway using the credentials provided in your confirmation email.
- Follow the prompts to activate your service and configure any necessary settings for your network devices.
- If needed, contact the NCC for assistance with the setup process or any questions you may have.
Frequently Asked Questions
- What is included in the ExtremeWorks Managed Services MonitoringPLUS - AHR service? This service includes continuous remote network monitoring, advanced hardware replacement, operational software updates, and access to technical support.
- How does the Advanced Hardware Replacement service work? In the event of a hardware issue, you can initiate a service request through the NCC, and a replacement part will be dispatched and delivered to you promptly to minimize downtime.
- Is technical support available 24/7? Yes, the Extreme Networks support team is available 24 hours a day, 365 days a year to assist you with any issues or questions you may have.
- Can I access network reports and configurations? Absolutely! The Managed Services Gateway provides real-time access to network health, saved configurations, and standardized reports to help you assess network performance.
- How do I report a problem or request support? You can report issues or request support by contacting the NCC via phone or through their online support portal.
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