Description
Introducing the Extreme Networks ExtremeWorks Managed Services MonitoringPLUS - AHR (Advanced Hardware Replacement) - Extended Service for one year. This advanced service is meticulously designed to provide exceptional network management and support, ensuring that your network operates at peak efficiency. By choosing this comprehensive solution, your organization can maintain optimal performance without interruptions.
- Continuous Remote Monitoring: Experience 24/7 remote network monitoring that identifies and addresses potential issues before they escalate, helping to safeguard your network's integrity and functionality.
- Technical Support: Gain access to unparalleled technical support from the Extreme Networks Network Control Center (NCC), available 24/7, 365 days a year, for problem reporting and assistance at any time.
- Advanced Parts Replacement: Enjoy peace of mind with the Advanced Hardware Replacement feature, which ensures prompt replacement of faulty hardware, thus minimizing downtime and maximizing operational efficiency.
- Real-Time Access to Network Insights: Users benefit from the Extreme Networks Managed Services Gateway, providing real-time visibility into critical network health, performance metrics, security issues, and saved configurations for informed decision-making.
- Operational Software Updates: Stay current with the latest enhancements and security patches through regular operational software updates and upgrades, ensuring that your systems are always at their best performance.
Technical Details of the Product
- Service Type: Managed Services MonitoringPLUS - AHR
- Service Duration: 1 Year
- Response Time for Parts Replacement: 4 Hours
- Access: 24x7 support via telephone and web
- Key Features: Continuous monitoring, technical support, hardware replacement, operational software updates, and real-time network insights
How to Install
To install the ExtremeWorks Managed Services MonitoringPLUS - AHR, follow these steps:
- Purchase the ExtremeWorks Managed Services MonitoringPLUS - AHR service through an authorized Extreme Networks partner or directly from the Extreme Networks website.
- Upon purchase, you will receive a confirmation email with instructions for activating your service.
- Log in to your Extreme Networks Managed Services Gateway using the credentials provided in the confirmation email.
- Follow the guided setup process to configure remote monitoring settings, integrating your network devices into the monitoring system.
- If assistance is needed during the setup, do not hesitate to contact the Network Control Center (NCC) for support.
Frequently Asked Questions
- What is included in the ExtremeWorks Managed Services MonitoringPLUS - AHR service? The service encompasses continuous remote monitoring, technical support, hardware replacement, operational software updates, and access to real-time network insights.
- How quickly can I expect parts replacement service? The Advanced Parts Replacement service guarantees a swift response time of 4 hours, facilitating the quick resolution of hardware issues.
- Can I access support at any time? Yes, Extreme Networks provides 24/7 support via telephone and web, ensuring assistance is readily available when needed.
- What type of products are covered under this service? The service covers a variety of Extreme Networks devices as outlined in the service agreement. For a complete list of covered products, please refer to the terms and conditions.
- How do I get software updates? Software updates are automatically delivered through the managed services platform, ensuring that your systems are equipped with the latest enhancements and security features.
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