Extreme Networks ExtremeWorks Managed Services MonitoringPLUS - Extended Service - 1 Year - Service

The Extreme Networks ExtremeWorks Managed Services MonitoringPLUS is an indispensable tool for organizations aiming to boost the reliability and performance of their network systems. With this extended service plan, you are equipped with a comprehensive support package that ensures your network operations run efficiently. Benefit from 24/7 monitoring and expert assistance, allowing you to focus on your core business without worrying about network disruptions.

• 24/7 Coverage: Enjoy uninterrupted network operations with our dedicated support team available around the clock, ready to assist you at any time. Your network will remain operational without any downtime.
• On-Site Support: Experience the ease of on-site technical assistance, ensuring rapid resolution of any issues that may affect your network, thereby minimizing any potential downtime.
• 4-Hour Response Time: Benefit from our 4-hour advance parts replacement service, ensuring that unforeseen issues are addressed swiftly to get your operations back on track quickly.
• Comprehensive Service: The service encompasses both electronic and physical support, providing maximum reliability and addressing various potential network infrastructure challenges.
• One-Year Dependability: Enjoy peace of mind with a full year of service coverage, knowing that expert help is always just a call away, allowing you to concentrate on your business operations seamlessly.

Technical Details of the Product

• Service Type: Managed Services MonitoringPLUS - Extended Service
• Duration: 1 Year
• Support Type: 24x7x4 Hour On-site
• Parts Replacement: Included for quick resolution
• Service Availability: Electronic and Physical

How to Install

To install the Extreme Networks ExtremeWorks Managed Services MonitoringPLUS, follow these steps:

1. Contact your Extreme Networks representative to initiate the service setup.
2. Provide necessary information about your existing network infrastructure for seamless integration.
3. Coordinate with the support team to arrange on-site installation and configuration.
4. Once installed, ensure that your team is familiar with the monitoring tools and support processes available.
5. Regularly check in with the support team to stay updated on your service performance and any enhancements available.

Frequently Asked Questions

• What is included in the ExtremeWorks Managed Services MonitoringPLUS? The service includes 24/7 support, on-site assistance, and parts replacement, both electronically and physically, for a full year.
• How quickly can I expect a technician on-site? Our service guarantees a 4-hour response time for on-site support, ensuring prompt resolution of any issues that arise.
• Is this service suitable for all types of networks? Yes, the ExtremeWorks Managed Services MonitoringPLUS is designed to support a wide range of network infrastructures, making it suitable for various organizations.
• Can I customize my service plan? Yes, you can discuss with your Extreme Networks representative to tailor your service plan according to your specific needs and requirements.
• What happens after the one-year service period? At the end of the one-year period, you have the option to renew your service plan for continued coverage and support.