Extreme Networks ExtremeWorks Managed Services MonitoringPLUS - Extended Service - 1 Year - Service

Experience the next level of network reliability and support with the Extreme Networks ExtremeWorks Managed Services MonitoringPLUS. Designed for businesses that require uninterrupted network operations, this extended service plan offers comprehensive monitoring, technical assistance, and crucial software updates. By choosing ExtremeWorks, you unlock a suite of tools that ensures your network's performance and security are always optimized, enabling your business to thrive in a highly competitive environment.

• Continuous Remote Network Monitoring: Enjoy 24/7 surveillance of your network, allowing for immediate detection and resolution of issues before they disrupt your operations.
• Comprehensive Technical Support: Access the Extreme Networks' NetworkControl Center (NCC) for instant expert assistance, available 365 days a year, ensuring you always have the help you need.
• Operational Software Updates & Upgrades: Regular updates ensure your systems not only function smoothly but also stay ahead of emerging security threats, keeping your business protected.
• Advanced Parts Replacement: Benefit from the Next Business Day - Advance Parts Replacement service, which guarantees timely repairs to minimize any network downtime.
• Real-Time Network Health Insights: Utilize the Extreme Networks Managed Services Gateway to access vital information about your network's performance, security, and configuration settings at any time.

Technical Details of Product

• Service Duration: 1 Year
• Service Type: Extended Service Plan
• Support Availability: 24/7, 365 days a year
• Response Time: Next Business Day for parts replacement
• Included Services: Email Support, Technical Assistance, Operational Software Updates

How to Install

Installing the ExtremeWorks Managed Services MonitoringPLUS is simple and user-friendly. Follow these steps to get started:

1. Purchase the service plan through an authorized Extreme Networks partner or directly from their website.
2. Receive a confirmation email with access details to the Extreme Networks Managed Services Gateway.
3. Log in to the Gateway using the credentials provided in the email.
4. Configure the monitoring settings according to your network needs and preferences.
5. Begin monitoring your network health, performance, and security metrics immediately.

Frequently Asked Questions

• What kind of support is available with the ExtremeWorks service? Customers receive 24/7 phone and web support, including expert technical assistance for all Extreme Networks hardware and software.
• How does the parts replacement service work? The Next Business Day - Advance Parts Replacement service ensures that any faulty components are replaced quickly to minimize downtime.
• Are software updates included in the service? Yes, regular operational software updates and upgrades are included to keep your systems up to date and secure.
• Is there a way to monitor my network’s performance? Absolutely! The service includes access to the Extreme Networks Managed Services Gateway, where you can view real-time network health and performance metrics.
• What happens if I encounter an issue outside of support hours? The Extreme Networks NCC is available 24/7, so you can report issues and receive assistance at any time of day or night.