Extreme Networks ExtremeWorks Managed Services MonitoringPLUS - Extended Service - 1 Year - Service

Introducing the Extreme Networks ExtremeWorks Managed Services MonitoringPLUS - the ultimate solution for businesses seeking reliable network monitoring and expert technical support. This service is tailored to ensure that your network infrastructure operates seamlessly, remains secure, and is optimized year-round. With its array of features designed for modern enterprises, the ExtremeWorks Managed Services MonitoringPLUS guarantees peace of mind and enhances productivity.

• Continuous Network Monitoring: Benefit from uninterrupted remote network monitoring that keeps your systems running smoothly. Our service actively detects and evaluates network and device events, providing you with real-time insights.
• 24/7 Technical Support: Gain unparalleled access to Extreme Networks' NetworkControl Center (NCC), offering round-the-clock technical assistance. Whether you face product-related queries or have urgent issues, our dedicated support team is always on standby to help you.
• Operational Software Updates: Stay proactive with regular operational software updates and upgrades. This ensures that your network utilizes the latest technologies and security enhancements, preventing potential performance issues.
• Advanced Parts Replacement: Enjoy the convenience of Next Business Day Advanced Parts Replacement service. This feature guarantees swift hardware replacements, minimizing downtime and keeping your operations efficient and uninterrupted.
• Real-Time Network Insights: Utilize the Extreme Networks Managed Services Gateway to access real-time information about your network’s health, performance, and security. This data empowers you to make informed decisions for your business, optimizing network management.

Technical Details of Product

• Service Duration: 1 Year
• Support Availability: 24x7 (24 hours a day, 365 days a year)
• Service Type: Managed Services MonitoringPLUS
• Parts Replacement Response Time: Next Business Day
• Access to Inventory Database: Yes

How to Install

Installing the ExtremeWorks Managed Services MonitoringPLUS is a straightforward process. Follow these simple steps for a seamless setup:

1. Purchase the service through an authorized Extreme Networks distributor or directly from the Extreme Networks website.
2. Receive confirmation and access details for the Managed Services Gateway.
3. Log into the Managed Services Gateway using the provided credentials.
4. Configure your network devices to enable remote monitoring and support access.
5. Familiarize yourself with the dashboard that displays network health and performance metrics.

Frequently Asked Questions

• What is included in the ExtremeWorks Managed Services MonitoringPLUS? The service encompasses continuous remote network monitoring, operational software updates, advanced parts replacement, and 24/7 technical support.
• How quickly can I expect parts replacement? With the Next Business Day Advanced Parts Replacement service, you can expect timely delivery of replacement parts, ensuring minimal disruption to your network.
• Can I access the service outside of business hours? Yes, the support is available 24x7, allowing you to report issues or seek assistance at any time, day or night.
• What type of issues can the technical support team assist with? The technical support team can assist with product-related questions, network performance issues, configuration settings, and more.
• Is there a commitment period for the service? The service is offered with a commitment of 1 year, ensuring consistent support and monitoring throughout this period.