Extreme Networks ExtremeWorks Managed Services MonitoringPLUS - Extended Service - 1 Year - Service

The Extreme Networks ExtremeWorks Managed Services MonitoringPLUS is the ultimate solution for businesses looking to enhance their network reliability and performance. This extended service plan is meticulously crafted to provide comprehensive support, ensuring that your network is not only operational but thriving throughout the year. With continuous monitoring, proactive technical support, and quick parts replacement, you'll gain peace of mind while maintaining seamless connectivity across your operations. Experience superior network performance and security with Extreme Networks’ expert service.

• Continuous Remote Monitoring: Benefit from 24/7 surveillance of your network, detecting and addressing issues proactively to prevent disruptions to your operations.
• Real-time Access: Utilize the Extreme Networks Managed Services Gateway for immediate insights into your network's health, performance, and security status, enabling you to make informed decisions.
• Advanced Parts Replacement: Enjoy Next Business Day parts replacement services that significantly minimize downtime, ensuring your network runs without delays.
• Access to Expert Support: Gain around-the-clock access to Extreme's NetworkControl Center (NCC), allowing for immediate assistance with any network issues or product inquiries.
• Operational Software Updates: Stay ahead of the curve with regular operational software updates that keep your systems current with the latest features and enhancements.

Technical Details of Extreme Networks ExtremeWorks Managed Services MonitoringPLUS

• Service Duration: 1 Year
• Service Type: Managed Services MonitoringPLUS - AHR offerings
• Support Availability: 24 hours a day, 365 days a year
• Alarm Notification Process: Pre-prescribed notifications for network events
• Inventory Database: Comprehensive tracking of all covered products

How to Install

Installing the ExtremeWorks Managed Services MonitoringPLUS is a straightforward process. Follow these steps to ensure a successful setup:

1. Purchase the service plan from an authorized Extreme Networks provider.
2. Set up your Extreme Networks Managed Services Gateway by following the manufacturer’s instructions.
3. Provide necessary network details and configurations to the support team through the NCC.
4. Verify that remote monitoring is enabled and that the system is fully operational.
5. Utilize the online portal to gain access to network health reports and support resources.

Frequently Asked Questions

What is included in the ExtremeWorks Managed Services MonitoringPLUS?
This service includes continuous remote monitoring, technical support, operational software updates, advanced parts replacement, and access to the NetworkControl Center.

How does the advanced parts replacement work?
The advanced parts replacement service guarantees that any necessary parts will be shipped to you by the next business day, significantly minimizing downtime.

Is technical support available at all times?
Yes, technical support is available 24/7, 365 days a year, ensuring you have access to help whenever you need it.

What kind of network reports can I access?
You can access standardized network reports that provide insights into network performance, health, and security issues.

How do I report a problem or request assistance?
Problems can be reported by contacting the NetworkControl Center via telephone or web access, available 24/7.